Customer Success Specialist

Codeyoung; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Codeyoung in Bengaluru is seeking a Customer Success Executive to ensure a seamless customer experience across calls, emails and chats. You will handle inquiries, provide product information, log interactions in CRM, and escalate issues when needed.

Strong English communication, 1–3 years in customer support, and the ability to manage multiple tasks in a fast-paced environment are essential. The role requires a six-days work week with a fixed weekly off, offering full-time employment and

Qualifications

• 1–3 years of experience in Customer Support or similar role.
• Excellent verbal and written communication in English.
• Strong problem-solving and interpersonal skills.
• Ability to handle customer concerns professionally and empathetically.
• Basic knowledge of CRM tools and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate information regarding products, services, and processes.
• Maintain a high level of customer satisfaction through timely and professional support.
• Escalate complex issues to the relevant teams and follow up until resolution.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to improve customer experience.
• Meet individual and team performance metrics.

Skills

English communication

Customer service

Problem solving

Interpersonal skills

Multitasking

Tools

CRM tools

MS Office/Google Workspace

Job description

Work Schedule: 6 Days Working | Fixed Weekly Off

Employment Type: Full-Time

About the Role

We are looking for a Customer Success Executive who is passionate about delivering exceptional customer service and ensuring a seamless customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and prior experience in handling customer queries through calls, emails, and chats.

Key Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate information regarding products, services, and processes.
• Maintain a high level of customer satisfaction through timely and professional support.
• Escalate complex issues to the relevant teams and follow up until resolution.
• Maintain detailed records of customer interactions in CRM systems.
• Collaborate with internal teams to improve customer experience.
• Meet individual and team performance metrics.

Requirements

• 1–3 years of experience in Customer Support, Customer Service, or a similar role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and interpersonal skills.
• Ability to handle customer concerns professionally and empathetically.
• Basic knowledge of CRM tools and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.