Customer Success Manager

DigitalCube Consultancy; Dadri; In loco; INR 400.000 - 600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Six-day work week

Office in Noida

Descrizione del lavoro

DigitalCube Consultancy in Noida is seeking a Customer Success Manager with 2-3 years of experience to manage client relationships, oversee product onboarding, and drive account growth. You will support onboarding, training, and system usage while maintaining strong business relationships.

The role focuses on client retention, renewals, and coordinating with internal teams to address feedback and improve service delivery. Prior experience with SaaS products is preferred.

Competenze

• 2-3 years of experience in client relationship management, product implementation, customer support, and account growth.
• Experience in managing SaaS platforms and tech products is preferred.
• Ability to onboard clients, train users, and drive product adoption.

Mansioni

• Manage client relationships and support long-term account engagement.
• Assist clients with onboarding, product training, and system usage.
• Guide clients in resolving product-related queries and improving product adoption.
• Monitor client accounts and conduct periodic account reviews.
• Identify opportunities for account growth through additional product offerings.
• Coordinate with internal teams to address client feedback and improve service delivery.
• Review client data to understand usage patterns and business requirements.
• Manage account renewals, payment follow-ups, and related activities.
• Communicate product updates and new features to clients.
• Maintain regular communication with key client stakeholders.
• Support client retention through timely follow-ups and issue resolution.
• Identify opportunities for client referrals, reviews, and testimonials.

Conoscenze

Customer Success

Client Relationship Management

Account Management

B2B Client Management

SaaS and Technology Products

Client Onboarding and Training

Product Adoption

Upselling and Cross-selling

Techno-Functional Consulting

Communication and Presentation Skills

Stakeholder Management

Formazione

Any Graduate

Descrizione del lavoro

Working Days: 6 Days a Week (Alternate Saturdays Off)

Qualification: Any Graduate

Job Description

We are looking for a Customer Success Manager with 2-3 years of experience in client relationship management, product implementation, customer support, and account growth. The candidate will be responsible for helping clients use the company's technology products effectively while maintaining strong business relationships.

Key Responsibilities

• Manage client relationships and support long-term account engagement.
• Assist clients with onboarding, product training, and system usage.
• Guide clients in resolving product-related queries and improving product adoption.
• Monitor client accounts and conduct periodic account reviews.
• Identify opportunities for account growth through additional product offerings.
• Coordinate with internal teams to address client feedback and improve service delivery.
• Review client data to understand usage patterns and business requirements.
• Manage account renewals, payment follow-ups, and related activities.
• Communicate product updates and new features to clients.
• Maintain regular communication with key client stakeholders.
• Support client retention through timely follow-ups and issue resolution.
• Identify opportunities for client referrals, reviews, and testimonials.

Required Skills

• Customer Success
• Client Relationship Management
• Account Management
• B2B Client Management
• SaaS and Technology Products
• Client Onboarding and Training
• Product Adoption
• Upselling and Cross-selling
• Techno-Functional Consulting
• Communication and Presentation Skills
• Stakeholder Management

Additional Information

• Work location: Noida
• Work from office
• Six-day working schedule with alternate Saturdays off