Customer Success Manager(US & Europe)

AI CERTs™; Gandhinagar; Remote; INR 5,253,940 - 8,756,567; Full time

Benefits offered by this job

Remote work flexibility

Access to training and certification programs

Performance-based incentives

Job summary

An innovative firm is seeking a Customer Success Manager to enhance partnerships with Authorized Training Providers across the US and Europe. This role involves onboarding new partners, managing relationships, and driving revenue growth through strategic support and training. You will be the primary contact for ATPs, ensuring they are equipped to succeed in delivering AI and blockchain certifications. If you're passionate about customer success and have a strong background in account management, this is an exciting opportunity to make a significant impact in a rapidly evolving industry.

Qualifications

• 5+ years in customer success or account management, preferably in edtech.
• Strong analytical skills to derive insights from performance data.

Responsibilities

• Guide ATPs through onboarding and ensure they understand certification programs.
• Develop relationships with ATP stakeholders, providing ongoing support.

Skills

Customer Success Management

Partner Management

Account Management

Sales & Business Development

Communication Skills

Analytical Skills

Project Management

Negotiation Skills

Education

Bachelor's Degree

Tools

Salesforce

HubSpot

Slack

Zoom

MS Teams

Job description

Job Title: Customer Success Manager (CSM) – Authorized Training Providers (ATPs) | US & Europe

Location: Remote (Preferred: USA or Europe)

Job Type: Full-time

About AI CERTs: AI CERTs is a leading provider of AI and blockchain certifications, committed to equipping professionals with the latest industry-recognized credentials. Our Authorized Training Providers (ATPs) play a crucial role in delivering our certifications globally. We are expanding our CSM team to strengthen our ATP network in the US and Europe.

Job Overview: The Customer Success Manager (CSM) for ATPs will be responsible for managing and growing relationships with AI CERTs’ ATPs across the US and Europe. The ideal candidate will ensure ATPs are successfully onboarded, supported, and enabled to drive certification enrollments and business growth. The CSM will act as the primary point of contact for ATPs, ensuring a seamless partnership experience while driving engagement and revenue.

Key Responsibilities:

1. ATP Onboarding & Enablement: Guide new ATPs through the onboarding process, ensuring they understand AI CERTs’ certification programs, policies, and best practices.
2. Account Management: Develop strong relationships with ATP stakeholders, providing ongoing support, training, and business insights.
3. Performance Monitoring: Track ATP performance metrics (enrollments, completions, revenue) and develop strategies for improvement.
4. Growth & Expansion: Identify opportunities for ATPs to expand their offerings and drive higher enrollments in AI CERTs programs.
5. Revenue Responsibility: Work with ATPs to achieve revenue targets by optimizing pricing strategies, promotions, and new certification launches.
6. Marketing & Sales Support: Collaborate with ATPs to create marketing campaigns, sales enablement materials, and lead generation strategies.
7. Contract & Compliance Management: Ensure ATPs adhere to partnership agreements, compliance standards, and certification guidelines.
8. Stakeholder Communication: Act as a bridge between ATPs and internal teams (sales, product, marketing, and operations) to ensure seamless execution.
9. Customer Satisfaction & Retention: Conduct regular check-ins, business reviews, and satisfaction surveys to enhance the ATP experience.
10. Event & Webinar Engagement: Organize and participate in ATP webinars, networking events, and industry conferences to promote AI CERTs.

Required Qualifications:

1. Experience: 5+ years in customer success, partner management, or account management, preferably in the edtech, certification, or training industry.
2. Industry Knowledge: Familiarity with AI, blockchain, and emerging technologies in the professional certification space.
3. Sales & Business Development Acumen: Proven ability to drive revenue and build strong partnerships.
4. Communication Skills: Strong verbal and written communication skills, with experience in presenting to executives and stakeholders.
5. Analytical Skills: Ability to analyze ATP performance data and derive actionable insights.
6. Project Management: Ability to manage multiple accounts, projects, and deadlines effectively.
7. CRM & Tech Proficiency: Experience using CRM tools (Salesforce, HubSpot) and collaboration platforms (Slack, Zoom, MS Teams).
8. Regional Expertise: Understanding of training and certification markets in the US and Europe.
9. Language: Proficiency in English is required; additional European languages (French, German, Spanish) are a plus.

Preferred Qualifications:

1. Experience working with a certification or training provider.
2. Familiarity with AI and blockchain certifications.
3. Strong negotiation and contract management skills.

Competitive salary with performance-based incentives.

Remote work flexibility.

Access to AI CERTs training and certification programs.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Education