Customer Success Manager

GradRight Inc.; Gurugram District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

An innovative ed-tech firm in Gurugram seeks a Manager for Online Programs to oversee the delivery of international university partnerships for Indian students. Responsibilities include program management, stakeholder collaboration, and continuous improvement of learning outcomes. Ideal candidates will have experience in education management and a passion for enhancing student experiences.

Qualifications

• Experience in managing learning experiences and program delivery.
• Ability to collaborate with multiple stakeholders effectively.
• Proven track record in managing processes and achieving educational goals.

Responsibilities

• Manage learning experience and delivery of Online Programs.
• Influence design processes in alignment with business and learning outcomes.
• Ensure continuous improvement in program delivery through feedback.

Skills

Experience Design

Program Delivery Management

Collaboration

Education

Bachelor's degree or higher

Job description

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Talent Management - GradRight Inc., Consultant - REN Projects | Higher Education Consulting & Management/ HR Management/ Learning Development

Job Description: Manager, Online Programs

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, GradRight is well-poised for global expansion, having raised a Series A round of investments. GradRight’s 160+ team members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.

Overall Scope of Responsibilities:

Manage the learning experience and delivery of Online Programs of international university partners in the US & Canada for Indian students

Specific scope of work:

Experience Design:

• Develop the design of the OPM processes in consultation International University Partners (IUP) in alignment with business and learning outcomes
• Work closely with tech teams at GradRight and the IUP to develop new solutions to improve the learning experience

Program Delivery:

• Manage learning processes, SLAs and the academic journey and ensure that the learners achieve their goals from the program
• Manage the faculty, teaching assistants and engagement with faculty and reps of IUPs to ensure their effective participation
• Manage the participation of corporate reps/coaches to enhance the preparedness of learners for growth opportunities after the program
• Ensure continuous improvement in the delivery of the program by regular feedback from learners and other stakeholders
• Collaborate with program managers, professors, administrators of the IUP to resolve challenges that learners may face, in a timely manner
• Collaborate with enrollment, student success, corporate partnerships, finance and ops team members to build a seamless experience for the students

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Consulting

• Industries

  Higher Education and E-Learning Providers

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