Customer Success Manager

Zoho; Dadri; On-site; INR 450,000 - 750,000; Full time

Job summary

Zoho in India (Dadri, Uttar Pradesh) seeks a Customer Success professional to lead onboarding for new clients and ensure smooth AI integration into their workflows.

You will build trust-based relationships, monitor usage, and provide actionable insights to enhance adoption. Training sessions, feedback collection, and cross-functional collaboration drive satisfaction and retention.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 1–3 years in customer success, account management, or similar roles in tech/AI.
• Strong understanding of AI technologies and their applications.

Responsibilities

• Lead onboarding for new clients and ensure smooth AI integration.
• Build and maintain trust-based customer relationships.
• Monitor usage metrics and provide insights to improve adoption.
• Conduct training sessions and workshops on AI features and best practices.
• Collect feedback and collaborate with product teams for continuous improvement.
• Proactively resolve issues to ensure satisfaction and retention.
• Collaborate with sales, engineering, and product teams to align needs.
• Prepare and present customer success metrics to stakeholders.

Skills

AI technologies

Data analysis

CRM software

Customer advocacy

Communication skills

Interpersonal skills

Team collaboration

Education

Bachelor’s degree in Business, Computer Science, or related field

Tools

CRM software

Customer support tools

Job description

• Customer Onboarding: Lead onboarding for new clients, ensuring smooth integration ofAI solutions into their workflows.


• Relationship Management: Build and maintain trust-based relationships, acting as acustomer advocate and advisor.


• Usage Opmization: Monitor engagement metrics and provide actionable insights toenhance adoption and effectiveness.


• Training & Support: Conduct training sessions and workshops on AI functionalities andbest practices.


• Feedback Collection: Gather customer feedback and collaborate with product teams forcontinuous improvement.


• Problem Resolution: Proactively identify and resolve issues to ensure high satisfactionand retention.


• Cross-Functional Collabora on: Work closely with sales, engineering, and product teamsto align customer needs with product enhancements.


• Reporting & Analytics: Prepare and present customer success metrics and reports tointernal stakeholders.

Requirements

Educational Qualifications

Bachelor’s degree in Business, Computer Science, or a related field.

Experience

1–3 years of experience in customer success, account management, or a similar role,preferably in the technology or AI sector.

Functional/Technical Skills

Strong understanding of AI technologies and their applications in various industries.

Ability to analyse data and provide actionable insights to customers.

Proficiency in CRM software and customer support tools.

Excellent communication and interpersonal skills, with a passion for customer advocacy.

Customer-centric mindset with proactive problem-solving ability.

Strong interpersonal and relationship-building skills.

Collaborative and team-oriented approach.