Senior Customer Success Manager

Katalon

Bengaluru

On-site

INR 1,000,000 - 1,500,000

Full time

14 days+

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Benefits offered by this job

Attractive compensation package

Generous time-off

Flexible work arrangements

Premium healthcare coverage

Exciting company events

Job summary

A leading software testing firm in Bengaluru is seeking a Mid-Senior level Customer Success Manager. You will manage enterprise accounts, ensuring strategic partnerships, and translating customer goals into actionable success. Successful candidates will have at least 3 years in Customer Success with strong communication skills and a customer-first mindset. Attractive salary and vibrant work environment offered.

Qualifications

Proven ability to build relationships and earn trust across all levels.
Experience articulating value aligned with customer goals.
Skills in storytelling, especially with executive stakeholders.
Experience working with Sales or AM teams.

Responsibilities

Own a portfolio of enterprise accounts and build partnerships.
Facilitate Executive Business Reviews with clients.
Translate customer goals into actionable success plans.
Identify Customer Success Qualified Leads for expansion.

Skills

Customer-first mindset

Strong business acumen

Excellent communication skills

Experience identifying expansion opportunities

Proactive in managing expectations

Comfortable managing change

3+ years in Customer Success

Familiarity with QA or DevOps

Job description

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Katalon, founded in 2016, is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years.

Responsibilities

Own a portfolio of enterprise accounts and build long-term, strategic partnerships across multiple levels of the customer organization
Build and maintain deep, multi-threaded relationships across customer organizations—from practitioners to the C-suite
Facilitate high-impact Executive Business Reviews, aligning Katalon's value to customer KPIs and business objectives
Translate customer goals and Katalon usage data into actionable success plans and business outcomes
Develop and deliver compelling value stories that reinforce the ROI of the Katalon platform
Identify Customer Success Qualified Leads (CSQLs) for expansion opportunities and partner with Account Managers to drive growth
Proactively manage adoption and usage to ensure customers realize full value from Katalon across their teams
Monitor customer health signals and lead proactive interventions when risks are detected
Own and execute strategic save plays when customer relationships or adoption trends indicate potential churn
Be the voice of the customer within Katalon. Partner with Product, Support and Engineering to advocate for customer needs
Contribute to the development of high-touch engagement playbooks, templates and scalable best practices
Share insights and learnings across the CS team to help level up our collective impact

Requirements

Customer-first mindset with a proven ability to build relationships and earn trust across all levels of an organization
Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
Excellent communication and storytelling skills, especially when presenting to executive stakeholders
Experience identifying expansion opportunities and working with Sales or AM teams to close them
Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
Comfortable managing change and navigating complex org structures
At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth
Familiarity with software development, QA, or DevOps environments is a plus

Benefits

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

Attractive compensation package
Generous time-off
Flexible work arrangements
Vibrant international working environment
Premium healthcare coverage: For both you and your loved ones
Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

Seniority level