Customer Success Manager

Lmccsoft; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Lmccsoft is seeking a Customer Success Manager to provide end-to-end support for customer onboarding, value addition, customisations and retention, driving growth through effective customer success management.

You will understand product workflows, engage with stakeholders, gather feedback for product teams, and bridge gaps between customers and internal teams to ensure maximum value from our platforms.

Qualifications

• Degree in computer science or engineering is required.
• Strong technical aptitude with knowledge of software/web technologies.
• Excellent written and verbal communication skills.

Responsibilities

• Understand product workflows and ensure customers achieve outcomes.
• Develop processes to understand customer needs and engage stakeholders.
• Bringing feedback to product and engineering teams and patching issues.
• Act as a product expert to address customer requirements.
• Ensure customers get maximum value from platforms.
• Liaise between customers and internal teams.
• Handle customer concerns with confidence and ease.
• Measure project performance using appropriate tools.
• Report to management as needed.

Skills

Technical aptitude

Communication skills

Client-facing

Software/web technologies

Education

B.E./B.Tech / BSc (IT) or equivalent

Job description

We are looking for a Customer Success Manager who will provide end to end support to our customers on product onboarding, value addition, customisations, retention and growing the business by effective customer success management.

Responsibilities:

1. Understand complete product workflows, business rules, operational use cases to ensure customers achieve their business outcomes and realize value.
2. Develop process for understanding customer needs & engage accordingly with all stakeholders.
3. Bring valuable feedback to product & engineering teams with respect to feedback, bugs, issues and ensure they are correctly patched.
4. Be a product expert to deal with any customer requirement and bridge gaps between the product & potential new and existing customers.
5. Ensure customers get maximum value from our platforms
6. Liaison between the customers and all internal teams.
7. Handle customer concerns with confidence and putting them at ease.
8. Measure project performance using appropriate systems, tools and techniques
9. Report and elevate to management as needed

Requirements:

1. Educational background must contain degree / course in computer science or engineering such as Graduate - B.E / B.TECH / BSc (IT)
2. Strong technical aptitude.
3. Good communication skills.
4. Excellent client-facing and internal communication skills, written and verbal communication skills
5. Technical background, with understanding or hands‑on experience in software development and web technologies