Customer Success Manager

Tech Mahindra; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tech Mahindra in Chennai is seeking a dedicated Customer Success/Account Manager to serve as the primary liaison for customers. You will drive onboarding, adoption, engagement, and retention while aligning product usage with customer goals.

The role requires strong communication, relationship-building, and problem-solving skills with a customer-focused, proactive mindset. You will handle multiple accounts and collaborate with internal teams to ensure success.

Qualifications

• Bachelor's degree or equivalent experience.
• 6–12 months to 1 year of experience in customer success, account management, SaaS, or related field.
• Strong communication, relationship-building, and problem-solving skills.
• Customer-focused and proactive mindset.
• Ability to manage multiple accounts and priorities.
• Experience with CRM/customer-success tools is a plus.
• International client handling experience.

Responsibilities

• Manage relationships with customers and act as their primary point of contact.
• Drive customer onboarding, adoption, engagement, and retention.
• Understand customer goals and ensure successful product/service usage.
• Conduct regular check-ins, business reviews, and success planning.
• Identify risks, resolve issues, and coordinate with internal teams.
• Track customer health, satisfaction, renewals, and expansion opportunities.
• Gather customer feedback and share insights with Product, Sales, and Support teams.
• Maintain accurate customer records and activity in the CRM.
• Identify opportunities for upselling/cross-selling where appropriate.

Skills

Communication

Relationship building

Problem solving

Customer focus

Proactive mindset

Multi-account management

International client handling

CRM tools

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Role & responsibilities

• Manage relationships with customers and act as their primary point of contact.
• Drive customer onboarding, adoption, engagement, and retention.
• Understand customer goals and ensure successful product/service usage.
• Conduct regular check-ins, business reviews, and success planning.
• Identify risks, resolve issues, and coordinate with internal teams.
• Track customer health, satisfaction, renewals, and expansion opportunities.
• Gather customer feedback and share insights with Product, Sales, and Support teams.
• Maintain accurate customer records and activity in the CRM.
• Identify opportunities for upselling/cross-selling where appropriate.

Preferred candidate profile

• Bachelors degree or equivalent experience.
• 06 months-1 years of experience in customer success, account management, SaaS, or a related field.
• Strong communication, relationship-building, and problem-solving skills.
• Customer-focused and proactive mindset.
• Ability to manage multiple accounts and priorities.
• Experience with CRM/customer-success tools is a plus.
• International client handling exp.

Shift - rotational
Location - Chennai
Look for excellent communication