Customer Success Manager

1to1help; Delhi; Hybrid; INR 8,000,000 - 12,000,000; Full time

Benefits offered by this job

Medical Insurance

GPA

Self Help Policy

Communication reimbursements

Job summary

1to1help is looking for a Customer Success Manager based in Delhi, India. This role requires at least 5 years of experience in Account and Relationship Management. The ideal candidate will enhance workplace engagement and meet revenue goals through customer connection and innovative strategies. The position is full-time with a hybrid work setup and includes benefits such as medical insurance, communication reimbursements, and more.

Qualifications

• At least 5+ Years experience in Account Management and Relationship Management roles.
• Proven ability to impact lives and enhance workplace engagement.

Responsibilities

• Meet revenue goals from portfolio of accounts.
• Ensure timely billing and collection.
• Drive value with Cross/up sell value added solutions.
• Schedule monthly and annual reviews with key metrics and insights.

Skills

B2B experience

Communications/HR/CRM/Account Management

Customer engagement

Revenue growth strategies

Job description

Full-Time

Customer Success Manager candidate should be passionate about impacting lives and enhancing engagement at the workplace. Ideal candidate should have strong people orientation and empathy.

Qualified candidates are encouraged to submit their resumes along with a cover letter detailing their leadership experience and strategies for enhancing revenue growth and acquiring new logos expertise in the past.

Please apply only if you agree with the following requirements:

Hybrid Mode

Job Responsibilities

• Meet revenue goals from portfolio of accounts
• Ensure timely billing and collection
• Responsible for customer engagement across life cycle – launch, awareness, engagement and renewal
• Increase new employee user registrations content and counselling utilization with innovative awareness and engagement campaigns
• Drive value and impact with Cross/up sell value added solutions
• Schedule and prepare monthly, quarterly and annual reviews covering key metrics, insights and feedback with sponsor
• Build deep connects between 1to1 and customer with sponsors and senior management
• Build best practices and knowledge share on launch, awareness, engagement and adoption
• Support strategic initiatives where needed

Requirements

• B2B experience is a must – Communications/HR/CRM /Account Management experience is very desirable.
• At least 5+ Years experience in Account Management and Relationship Management roles

Type of Role

• Full Time with 6 months probationary period
• 5 Days a Week / Day Shifts Only
• Hybrid setup
• Other Benefits – Medical Insurance / GPA / Self Help Policy / Communication reimbursements