Customer Success Executive

Process Master Technologies; Indore District; On-site; INR 400,000 - 600,000; Full time

Job summary

Process Master Technologies is seeking a Customer Success professional to act as the primary contact for assigned customers in Indore, India. You will build strong client relationships, understand needs, and drive timely solutions while ensuring smooth onboarding and adoption of SaaS products.

The role emphasizes customer lifecycle management, retention strategies, and effective communication with stakeholders.

Qualifications

• 1 years of experience in Customer Success, Account Management, Client Relationship Management, or SaaS Customer Support.
• H hands-on experience working with SaaS products is mandatory.
• Prior experience in an IT Product-Based Company preferred.
• Strong understanding of customer lifecycle management and retention strategies.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to simplify technical concepts for non-technical customers.
• Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms is a plus.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Build and maintain strong relationships with clients.
• Understand customer needs and provide timely solutions.
• Ensure smooth onboarding and adoption of products/services.
• Monitor customer engagement and identify opportunities for improvement.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Gather customer feedback and share insights with relevant teams.
• Support customer retention and contribute to account growth.

Skills

SaaS products

Customer lifecycle management

Stakeholder management

CRM tools

Communication skills

Education

BBA

MBA

B.Com

Tools

Salesforce

HubSpot

Zoho

Job description

• Serve as the primary point of contact for assigned customers.
• Build and maintain strong relationships with clients.
• Understand customer needs and provide timely solutions.
• Ensure smooth onboarding and adoption of products/services.
• Monitor customer engagement and identify opportunities for improvement.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Gather customer feedback and share insights with relevant teams.
• Support customer retention and contribute to account growth.

• BBA
• MBA
• B.Com

• 1 years of experience in Customer Success, Account Management, Client Relationship Management, or SaaS Customer Support.
• Hands-on experience working with SaaS products is mandatory.
• Prior experience in an IT Product-Based Company preferred.
• Strong understanding of customer lifecycle management and retention strategies.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to simplify technical concepts for non-technical customers.
• Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.