Customer Success Manager

Zoho; Pune District; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Conveyance

Growth opportunities

Incentives

Fast-paced environment

Job summary

GREATLINK TECHNOLOGIES PVT LTD in Pune invites applications for a Customer Relationship/Customer Success role. You will manage relationships with SMB & Enterprise customers, act as the main contact for queries and service requests, and coordinate with NOC, Technical, Operations, Sales and Billing teams to ensure timely resolution.

This role requires a graduate with 2-5 years of experience in customer-facing roles, with B2B experience preferred.

Qualifications

• Graduate in any discipline; MBA/PGDM preferred.
• 2 to 5 years of experience in Customer Relationship, Customer Success, or Support.
• B2B/Enterprise customer-handling experience preferred.

Responsibilities

• Manage relationships with SMB & Enterprise customers.
• Act as the key point of contact for queries, complaints, and service requests.
• Coordinate with NOC, Technical, Operations, Sales & Billing teams for timely resolution.
• Track tickets, complaints, escalations, and ensure closure within defined TAT.
• Conduct regular customer follow-ups and collect feedback.
• Monitor customer satisfaction, retention, renewals, and churn risks.
• Maintain customer records and updates in CRM/Helpdesk.
• Identify upselling/cross-selling opportunities and coordinate with Sales.
• Prepare customer MIS and escalation reports.

Skills

Strong coordination

CRM / Ticketing Systems

MS Office

Problem solving

Networking basics

Education

Bachelor's degree

MBA/PGDM preferred

Tools

CRM software

Ticketing systems

MS Office

Job description

GREATLINK TECHNOLOGIES PVT LTD | Full time

Manage relationships with SMB & Enterprise customers .

Act as the key point of contact for customer queries, complaints, and service requests.

Coordinate with NOC, Technical, Operations, Sales & Billing teams for timely resolution.

Track tickets, complaints, escalations, and ensure closure within defined TAT.

Conduct regular customer follow-ups and collect feedback.

Monitor customer satisfaction, retention, renewals, and potential churn risks.

Maintain customer records, interactions, and service updates in CRM/Helpdesk .

Identify upselling/cross-selling opportunities and coordinate with Sales.

Prepare customer MIS and escalation reports.

Requirements

Graduate in any discipline; MBA/PGDM preferred.

2 to 5 years of experience in Customer Relationship, Customer Success, Customer Support, Telecom, ISP, IT or ICT.

B2B/Enterprise customer-handling experience preferred.

Skills Required

Strong coordination & follow-up

CRM / Ticketing Systems & MS Office

Problem-solving & ownership mindset

Basic knowledge of the Internet, Networking & IT services

Fixed Salary + Performance linkedincentives & schemes

Local Conveyance

Group Health Insurance/ Mediclaim

Opportunity to Learn, Explore & Growth

Opportunity to work and develop in a fast paced work environment

CTC: 3.5 to 6 Lacs P.A. (based on credentials)