Customer Success Executive

NAT Habit; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

NAT Habit in Gurugram is seeking a Customer Success Executive to handle customer queries through chats, emails, and outbound calls. You will collaborate with internal teams to resolve complex issues and ensure smooth service delivery, while maintaining accurate records of interactions and follow-ups.

The ideal candidate has up to 1 year of experience, strong communication skills, and a customer-first mindset, with a motivated and proactive approach to problem-solving.

Qualifications

• Up to 1 year of experience in customer success.
• Strong written & verbal communication skills.
• Good problem-solving ability with a customer-first approach.
• Familiarity with chat platforms & CRM systems.

Responsibilities

• Manage & respond to customer queries through Chats, Emails, & Outbound Calls.
• Collaborate with internal teams to resolve complex issues and enhance service delivery.
• Maintain accurate records of interactions, issues raised, and follow-up actions.

Skills

Customer communication

Chats & emails

Problem solving

Customer-first mindset

Team collaboration

Tools

CRM systems

Chat platforms

Job description

• -Manage & respond to customer queries through Chats, Emails, & Outbound Calls.
• -Collaborate with internal teams to resolve complex issues and enhance service delivery.
• -Maintain accurate records of interactions, issues raised, and follow-up actions.

Required Candidate profile

• -Upto 1 year of experience in customer success
• -Strong written & verbal communication skills
• -Good problem-solving ability with a customer-first approach
• -Familiarity with chat platforms & CRM systems