Customer Success Executive

Oxygen Times; India; On-site; INR 300,000 - 500,000; Full time

Job summary

Oxygen Times is seeking a proactive Customer Relationship & Operations Analyst to enhance customer satisfaction within India. The analyst will manage customer interactions, conduct regular outbound calls, respond to inquiries, and arrange demos in coordination with the service team. Freshers with a Bachelor's degree are preferred. The position requires excellent communication skills and a commitment to excellent customer service, contributing to overall retention efforts.

Qualifications

• Excellent verbal communication and listening skills.
• Strong analytical and problem-solving abilities.
• Empathetic, patient, and committed to delivering outstanding customer service.

Responsibilities

• Regular outbound calls to customers with ongoing orders.
• Respond to inbound customer queries and complaints, ensuring timely resolution.
• Arranging demos for customers in coordination with the service team.
• Maintain accurate records of customer interactions in the CRM system.

Skills

Excellent verbal communication

Analytical skills

Problem-solving abilities

Education

Bachelor's degree (any)

Job description

We are seeking a proactive and detail-oriented Customer Relationship & Operations Analystto join our customer success team. This role involves managing and analysing customer interactions to enhance customer satisfaction and drive retention.

Key Responsibilities

• Regular outbound calls to customers with ongoing orders
• Respond to inbound customer queries and complaints, ensuring timely and satisfactory resolution.
• Arranging demos for the customers in co-ordination with the service team
• Share tracking with the customers & sorting out their delivery-related queries
• Maintaining customer communication end to end starting from dispatch to the delivery of the items along with the post sales services.
• Maintain accurate records of customer interactions &issues in the CRM system.

Requirements

• Bachelor's degree (any)
• Freshers are preferred
• Excellent verbal communication and listening skills.
• Strong analytical and problem-solving abilities.
• Empathetic, patient, and committed to delivering outstanding customer service.