Customer Success Service

DesignCafe; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work structure

Career growth opportunities

Positive and inclusive environment

Job summary

DesignCafe is seeking a proactive Customer Success professional to ensure customer satisfaction, adoption, and long-term partnerships.

You will serve as the main liaison for clients, guiding onboarding, addressing inquiries, and coordinating with Sales, Design, Execution and Support teams.

The role demands strong communication, multitasking, and a customer-centric mindset to maximize product value in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• Proven experience in Customer Success or related role.
• Strong communication and interpersonal skills.
• Customer-centric approach and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Fair understanding of local languages (Tamil, Kannada, Hindi, Telugu).
• Basic computer knowledge including Excel, Word, and email.

Responsibilities

• Build and maintain strong relationships with customers and internal teams.
• Act as primary contact for customer inquiries, concerns, and escalations.
• Ensure smooth onboarding for new clients, explaining product features and benefits.
• Conduct regular check-ins to assess satisfaction.
• Collaborate with Sales, Design, Execution and Support to meet customer needs.
• Monitor customer health metrics and engage to prevent churn.
• Manage and resolve customer complaints effectively.
• Gather customer feedback to improve product features and processes.
• Take on additional tasks assigned by management.

Skills

Relationship building

Communication

Interpersonal skills

Problem solving

Customer-centric

Multitasking

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

We are looking for a proactive and dedicated Customer Success to join our team. In this role,you will be responsible for ensuring customer satisfaction, driving team adoption, and building long-term relationships with clients. Your primary objective will be to help customers achieve their desired outcomes while maximising the value they receive from our products/services.

Role & responsibilities

• Build and maintain strong, long-lasting relationships with customer / Internal Team
• Act as the main point of contact for customer inquiries, concerns, and escalations.
• Ensure a smooth onboarding process for new clients, helping them understand product features and benefits.
• Conduct regular check-ins with clients to assess satisfaction
• Collaborate with internal teams (Sales, Design, Execution and Support Etc ) to ensure customer needs are met.
• Monitor customer health metrics and proactively engage to prevent churn.
• Manage and resolve customer complaints effectively and efficiently.
• Gather customer feedback and provide insights to improve product features and processes.
• Taking additional Tasks assigned by the management

Qualifications:

• Bachelors degree
• Proven experience in Customer Success Management, or a related role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Require a fair understanding of local languages relevant to the region of operation (e.g.Tamil ,Kannada, Hindi, Telugu Etc )
• Basic computer knowledge, including Microsoft Excel, Word, and email communication.
• What We Offer :Opportunity to work with a dynamic and supportive team & hybrid working structure
• Career growth and development opportunities.
• Positive and inclusive work environment.