Customer Success Executive

Sulopa; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Sulopa in Bengaluru is seeking a Customer Success Executive with deep experience in customer success and post-sales to join our IT/software team. You will manage existing customers, ensure smooth onboarding, and build long-term relationships across functions.

You will coordinate with Sales, Support, Product and Technical teams, monitor satisfaction, and assist in renewals, upselling, and cross-selling opportunities. Strong communication and proactive service are essential.

Qualifications

• 12 years of experience in customer success, post-sales, client servicing, or account management.
• Strong verbal and written communication skills.
• Experience in SaaS, IT, or software products will be an added advantage.

Responsibilities

• Manage existing customers and handle post-sales activities.
• Ensure smooth customer onboarding and product/service adoption.
• Understand customer requirements and provide appropriate support.
• Maintain regular communication and follow up with customers.
• Handle customer queries, concerns, and service-related issues.
• Coordinate with Sales, Support, Product, and Technical teams for issue resolution.
• Monitor customer satisfaction, engagement, and overall experience.
• Identify potential customer concerns and proactively work towards resolution.
• Collect customer feedback and share insights with internal teams.
• Maintain customer records, interactions, and follow-ups in CRM.
• Support customer renewals, upselling, and cross-selling opportunities.
• Build strong and long-term relationships with customers.

Skills

Customer Success

Post-Sales

Client Relationship Management

Customer Onboarding

Customer Retention

Account Management

Client Servicing

Customer Support

CRM

Excellent Communication

Problem Solving

Follow-up & Coordination

Job description

Customer Success Executive

Experience: 12 Years

Location: Kudlu Gate ,Bengaluru

Job Type: Full-Time

Industry: IT / Software / SaaS

Job Description

We are looking for a Customer Success Executive with 12 years of experience in customer success, post-sales, client servicing, or account management.

The candidate will be responsible for managing customers after the sales process, ensuring successful onboarding, addressing customer queries, coordinating with internal teams, and building long-term customer relationships.

Key Responsibilities

• Manage existing customers and handle post-sales activities.
• Ensure smooth customer onboarding and product/service adoption.
• Understand customer requirements and provide appropriate support.
• Maintain regular communication and follow up with customers.
• Handle customer queries, concerns, and service-related issues.
• Coordinate with Sales, Support, Product, and Technical teams for issue resolution.
• Monitor customer satisfaction, engagement, and overall experience.
• Identify potential customer concerns and proactively work towards resolution.
• Collect customer feedback and share insights with internal teams.
• Maintain customer records, interactions, and follow-ups in CRM.
• Support customer renewals, upselling, and cross-selling opportunities.
• Build strong and long-term relationships with customers.

Required Skills

• Customer Success
• Post-Sales
• Client Relationship Management
• Customer Onboarding
• Customer Retention
• Account Management
• Client Servicing
• Customer Support
• CRM
• Excellent Communication
• Problem Solving
• Follow-up & Coordination

Candidate Profile

• 1-2 years of experience in Customer Success, Post-Sales, Client Servicing, Account Management, or related roles.
• Strong verbal and written communication skills.
• Good interpersonal and relationship management skills.
• Strong follow-up and coordination abilities.
• Customer-oriented and proactive approach.
• Ability to handle multiple customers and priorities.
• Experience in SaaS, IT, or software products will be an added advantage.