Customer Support Executive - Freshers

OpenHire; Bengaluru; On-site; INR 320,000 - 350,000; Full time

Benefits offered by this job

Cab facility

Joining bonus

Variable pay

Job summary

OpenHire is seeking a Customer Support Specialist to deliver exceptional service to our users. Freshers and early-career professionals will find a strong entry point to grow in a global environment, with a focus on addressing inquiries, resolving technical issues, and ensuring satisfaction through helpful conversations.

The role requires in-office work in Bengaluru, strong written and verbal communication, and a proactive, analytical approach to solving problems while maintaining high service

Qualifications

• Fresh graduates welcome to apply and start their career in customer support.
• Strong written and verbal communication skills are essential.
• Analytical and problem-solving abilities help resolve user issues.

Responsibilities

• Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
• Provide technical support and execute troubleshooting tasks effectively.
• Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
• Maintain a high standard of communication and rapport to build trust with users.
• Track and report daily support metrics to ensure consistent delivery and service quality.
• Adapt quickly to customer needs and work collaboratively to meet performance targets.

Skills

Customer support

Freshers welcome

Communication skills

Problem solving

On-site work

Education

Bachelor's degree

Job description

Job Details

Location: Bengaluru (Bellandur) | In-office

Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)

Salary: 3,20,000 3,50,000 Per Annum (+25,000 35,000 Variable)

Benefits: One-way cab facility (up to 15 km), 10,000 Joining Bonus

About the Job

We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users. This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment. The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.

Key Responsibilities

• Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.


• Provide technical support and execute troubleshooting tasks effectively.


• Analyze customer feedback and problem‑solve proactively to improve the support lifecycle.


• Maintain a high standard of communication and rapport to build trust with users.


• Track and report daily support metrics to ensure consistent delivery and service quality.


• Adapt quickly to customer needs and work collaboratively to meet performance targets.

Requirements

• Freshers are highly encouraged to apply; prior experience in support or fast‑paced environments is a plus.


• Excellent written and verbal communication skills.


• Strong interpersonal skills and a natural drive to ensure customer satisfaction.


• Good analytical and problem‑solving abilities to handle customer concerns effectively.


• Ability to work in a structured, full‑time, on‑site environment.


• Minimum qualification: Graduate (Bachelor's degree in any relevant field).