Customer Support Executive

Echobooom; Bengaluru; On-site; INR 300,000 - 400,000; Full time

Job summary

Echobooom Management & Entrepreneurial Solutions Pvt. Ltd. in Bengaluru seeks a proactive Customer Support Executive to manage client relationships and deliver exceptional service. You will be the primary contact for customers, guiding them through processes and ensuring satisfaction.

The role focuses on onboarding, ongoing engagement, and collaboration with internal teams to resolve queries and drive client success. Freshers are welcome with strong communication skills.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Communications, or related fields.
• Freshers with excellent communication skills welcome to apply.
• Prior experience in Customer Success, Customer Support.

Responsibilities

• Serve as the primary contact for assigned customers.
• Build and maintain strong client relationships through regular communication.
• Understand customer requirements and provide timely resolutions to queries and concerns.
• Conduct onboarding sessions and guide customers through company processes and services.
• Ensure high levels of customer satisfaction, retention, and engagement.
• Collaborate with internal teams to address customer requirements effectively.
• Monitor customer feedback and identify opportunities for process improvement.
• Maintain accurate customer records and follow-ups in CRM systems.
• Generate reports on customer satisfaction, retention, and service performance.
• Identify opportunities for upselling and cross-selling services.
• Proactively follow up with customers to ensure successful service delivery.

Skills

Communication skills

Telugu language

Interpersonal skills

Time management

CRM tools

MS Office

Education

Bachelor's degree in Business/Management/Marketing/Communications

Tools

CRM tools

MS Office

Job description

Company: Echobooom Management & Entrepreneurial Solutions Pvt. Ltd.

Location: Indiranagar, Bengaluru

About Us

At Echobooom Management & Entrepreneurial Solutions Pvt. Ltd., we are committed to empowering businesses and individuals through innovative consulting, strategic solutions, leadership development, and customer-centric excellence. We foster a dynamic environment that emphasizes professional growth, mentorship, real‑time learning, and career advancement.

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage client relationships, ensure exceptional customer experiences, and drive long‑term client satisfaction. The ideal candidate will act as the primary point of contact for customers, helping them achieve their objectives while maintaining strong engagement with our services.

Key Responsibilities

• Serve as the primary point of contact for assigned customers.


• Build and maintain strong client relationships through regular communication.


• Understand customer requirements and provide timely resolutions to queries and concerns.


• Conduct onboarding sessions and guide customers through company processes and services.


• Ensure high levels of customer satisfaction, retention, and engagement.


• Collaborate with internal teams to address customer requirements effectively.


• Monitor customer feedback and identify opportunities for process improvement.


• Maintain accurate customer records, interactions, and follow‑ups in CRM systems.


• Generate reports on customer satisfaction, retention, and service performance.


• Identify opportunities for upselling and cross‑selling company services.


• Proactively follow up with customers to ensure successful service delivery.

Eligibility Criteria

• Bachelor's Degree in Business Administration, Management, Marketing, Communications, or related fields.


• Freshers with excellent communication skills are welcome to apply.


• Prior experience in Customer Success, Customer Support.

Required Skills

• Excellent verbal and written communication skills.


• Preferably Telugu speaking.


• Strong interpersonal and relationship‑building abilities.


• Problem‑solving and conflict‑resolution skills.


• Customer‑centric mindset with a positive attitude.


• Ability to manage multiple clients and priorities simultaneously.


• Proficiency in MS Office and CRM tools.


• Strong organizational and time‑management skills.

Strongly Looking For

• Passionate about delivering exceptional customer experiences.


• Strong ownership and accountability mindset.


• Adaptable and eager to learn in a fast‑paced environment.


• Ability to build trust and maintain professional relationships.