Customer Success Associate

SourcingXPress; Jaipur; On-site; INR 500,000 - 600,000; Full time

Job summary

SourcingXPress in Jaipur, India is seeking a Client Servicing Manager to manage client relationships and oversee event execution. The ideal candidate should have proven experience in the event technology sector and strong communication skills. Responsibilities include coordinating with teams for timely delivery of event solutions and maintaining comprehensive reports. This role allows for involvement in innovative event experiences while delivering exceptional client service.

Qualifications

• Proven experience in client servicing and account management within event technology or related industry.
• Strong interpersonal and communication skills with a knack for building lasting relationships.
• Ability to manage multiple projects and coordinate with diverse teams.

Responsibilities

• Manage end-to-end client relationships and translate needs into actionable strategies.
• Coordinate with cross-functional teams to ensure timely event delivery.
• Monitor event progress and develop actionable insights for service improvement.

Skills

Client servicing experience

Interpersonal and communication skills

Project management

Event planning and execution

Problem-solving skills

Familiarity with client feedback systems

Job description

Job Description

We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

Salary Range

₹ 5-6 Lacs PA

Role & Responsibilities

• Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
• Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
• Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
• Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
• Maintain comprehensive reports and documentation on client interactions and event outcomes.

Skills & Qualifications

• Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
• Strong interpersonal and communication skills with a knack for building lasting client relationships.
• Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
• Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
• Demonstrated problem-solving skills with an analytical mindset and attention to detail.
• Familiarity with client feedback systems and performance metrics to drive service improvements.