Client Account Manager - India Events

Buzznation - Experience Marketing; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading global experiential events company in Bangalore seeks a Client Account Manager to oversee client interactions and event execution. The ideal candidate will have a Bachelor’s degree in Business or Event Management and 5-10 years of experience in the event industry, with excellent project management and communication skills. Responsibilities include managing client relationships, coordinating events, and preparing performance reports. Join a dynamic team and play a key role in delivering exceptional experiences for clients.

Qualifications

• 5-10 years of experience in account management, specifically in the event industry.
• Ability to handle multiple projects simultaneously.

Responsibilities

• Serve as the primary contact for clients post-sale.
• Collaborate with internal teams to ensure seamless event execution.
• Oversee on-site management of events and address any arising issues.
• Prepare post-event reports including client feedback.
• Stay updated on industry trends to provide innovative solutions.

Skills

Client relationship management

Project management skills

Communication skills

Event management software proficiency

Education

Bachelor’s degree in Business or Event Management

Job description

Buzznation is a leading global experiential events company specializing in creating mind‑blowing events and exhibition stands in USA, UK and Europe. With over 10 years of experience in event management and cutting‑edge technology, we excel in creating immersive and interactive environments that enhance engagement and recall value. Our creative approach makes our clients' challenges our top priority, and we continually innovate with fresh ideas to drive real growth.

Role Description

The Client Account Manager will handle day‑to‑day client interactions, oversee event planning and execution, manage budgets, and coordinate with internal teams and vendors. The role includes developing and maintaining client relationships, ensuring client needs are met, and delivering exceptional event experiences.

The role is based in Bangalore.

Key Responsibilities

• Client Relationship Management:
  • Serve as the primary point of contact for clients post‑sale.
  • Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
  • Conduct regular check‑ins and status updates with clients throughout the event planning process.
• Project Coordination:
  • Collaborate with internal teams (design, logistics, marketing, etc.) to ensure all aspects of the events are executed seamlessly.
  • Develop detailed project timelines and budgets, ensuring adherence to deadlines and financial constraints.
  • Facilitate communication between clients and internal teams to streamline the execution process.
• Event Execution:
  • Oversee the on‑site management of events, ensuring all logistics are handled smoothly.
  • Address any issues or challenges that arise during the execution phase promptly and effectively.
  • Ensure all event components align with client expectations and brand standards.
• Reporting and Feedback:
  • Prepare post‑event reports, including client feedback and performance metrics.
  • Conduct post‑event evaluations with clients to gather insights and identify areas for improvement.
  • Utilize feedback to enhance future event planning and execution processes.
  • Assist the sales team in identifying upsell opportunities and expanding existing accounts.
  • Participate in pre‑sales meetings as needed to provide insights into client needs and expectations.
• Industry Knowledge:
  • Stay updated on industry trends, best practices, and emerging technologies to provide innovative solutions to clients.
  • Attend industry events and networking opportunities to build relationships and enhance industry knowledge.

Qualifications

• Bachelor’s degree in Business, Event Management, or a related field.
• 5‑10 years of experience in account management, must be in the event industry.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in event management software and tools.