Client Servicing Manager : Mumbai (Event Tech)

Dreamcast; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Dreamcast in Mumbai operates on-site in India, delivering immersive event technology solutions for exhibitions and conferences. The role focuses on managing client relationships, translating needs into actionable event strategies, and coordinating with technical, production and creative teams to ensure timely delivery.

The ideal candidate has strong communication skills, multi-project management ability, and experience in event tech planning and execution.

Qualifications

• Must-Have: Proven experience in client servicing and account management within event tech, exhibitions or conferences.
• Must-Have: Strong interpersonal and communication skills with the ability to build lasting client relationships.
• Must-Have: Ability to manage multiple projects simultaneously and coordinate with diverse teams.
• Preferred: Experience in planning and executing events or large-scale projects with event tech software.

Responsibilities

• Manage end-to-end client relationships by understanding needs and translating to event strategies.
• Coordinate with technical, production and creative teams to deliver solutions on time.
• Oversee planning and execution of events, ensuring alignment with client expectations.
• Serve as primary client contact, addressing queries and resolving issues promptly.
• Monitor progress, gather feedback, and drive service improvements.
• Maintain reports and documentation on client interactions and outcomes.

Skills

Client servicing

Account management

Interpersonal communication

Multi-project coordination

Event technology familiarity

Job description

About the Opportunity

We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions. Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.

Role & Responsibilities

• Manage end-to-end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
• Coordinate with cross-functional teams including technical, production, and creative to ensure timely delivery of event solutions.
• Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
• Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
• Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
• Maintain comprehensive reports and documentation on client interactions and event outcomes.

Skills & Qualifications

• Must-Have: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
• Must-Have: Strong interpersonal and communication skills with a knack for building lasting client relationships.
• Must-Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
• Preferred: Experience in planning and executing events or large-scale projects, with an understanding of event tech software and solutions.
• Preferred: Demonstrated problem-solving skills with an analytical mindset and attention to detail.
• Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements.