Crm Manager

Amco Landmark; Pune District; On-site; INR 500,000 - 900,000; Full time

Job summary

Amco Landmark is seeking an experienced Senior CRM to manage customer relationships throughout the property booking, agreement, payment, possession, and post-sales process. You will ensure smooth communication with customers and coordinate with internal departments for timely resolution of queries and requests.

Key responsibilities include coordinating with Sales, Accounts, Legal, Projects, and other teams; maintaining CRM data; handling payment follow-ups and possession-related documents; and

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of CRM processes in the real estate industry.
• Strong follow-up and coordination skills.
• Good knowledge of MS Excel, Word, and CRM software.
• Ability to handle multiple customers and tasks simultaneously.
• Good documentation and reporting skills.
• Professional and customer-focused approach.

Responsibilities

• Manage customer relationships from booking to possession and post-sales.
• Handle customer queries, complaints, requests, and escalations professionally.
• Coordinate with Sales, Accounts, Legal, Projects, and other departments.
• Maintain accurate customer records, documentation, and CRM data.
• Coordinate for agreement registration, payment follow-ups, receipts, and other customer documentation.
• Provide regular updates to customers regarding project progress, possession, and other relevant matters.
• Monitor outstanding payments and coordinate with customers for timely collections.
• Handle customer requests related to NOC, demand letters, statements, possession, and other documents.
• Ensure timely resolution of customer issues and maintain proper follow-up records.
• Prepare customer reports, MIS, and status updates for management.
• Support the team in improving customer satisfaction and overall customer experience.
• Manage escalated cases and ensure proper closure within defined timelines.
• Maintain professional communication with customers through calls, emails, and meetings.

Skills

Excellent communication

Interpersonal skills

CRM processes knowledge

Coordination skills

MS Excel

CRM software

Documentation skills

Customer-focused

Problem-solving

Multitasking

Tools

CRM software

MS Excel

Job description

We are looking for an experienced Senior CRM to manage customer relationships throughout the property booking, agreement, payment, possession, and post-sales process. The candidate will be responsible for ensuring smooth communication with customers and coordinating with internal departments for timely resolution of customer queries and requests.

Key Responsibilities

• Manage customer relationships from booking to possession and post-sales.
• Handle customer queries, complaints, requests, and escalations professionally.
• Coordinate with Sales, Accounts, Legal, Projects, and other departments.
• Maintain accurate customer records, documentation, and CRM data.
• Coordinate for agreement registration, payment follow-ups, receipts, and other customer documentation.
• Provide regular updates to customers regarding project progress, possession, and other relevant matters.
• Monitor outstanding payments and coordinate with customers for timely collections.
• Handle customer requests related to NOC, demand letters, statements, possession, and other documents.
• Ensure timely resolution of customer issues and maintain proper follow-up records.
• Prepare customer reports, MIS, and status updates for management.
• Support the team in improving customer satisfaction and overall customer experience.
• Manage escalated cases and ensure proper closure within defined timelines.
• Maintain professional communication with customers through calls, emails, and meetings.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of CRM processes in the real estate industry.
• Strong follow-up and coordination skills.
• Good knowledge of MS Excel, Word, and CRM software.
• Ability to handle multiple customers and tasks simultaneously.
• Good documentation and reporting skills.
• Professional and customer-focused approach.