Customer Success Associate

University Living; Dadri; On-site; INR 300,000 - 400,000; Full time

Job summary

A customer service-oriented organization in Uttar Pradesh is seeking a Customer Success Associate. The role involves providing pre-sales support, managing customer inquiries, and ensuring high satisfaction levels for current residents. Strong communication skills and proficiency in CRM software are essential. This is a full-time position, offering a dynamic work environment focused on customer interaction and problem resolution.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively.
• Empathetic approach to customer interactions.
• Proficiency in CRM software and Microsoft Office.

Responsibilities

• Address inquiries from prospective students and families.
• Manage ongoing customer support for current residents.
• Handle and resolve escalated issues and complaints.
• Respond to customer queries related to services.
• Collaborate with sales and operations teams.

Skills

Communication skills

Task prioritization

Empathy

CRM software proficiency

Microsoft Office proficiency

Job description

Join to apply for the Customer Success Associate role at University Living

Responsibilities

• Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.
• Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
• Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions.
• Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
• Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.

Requirements

• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Empathetic and patient approach to customer interactions.
• Proficiency in CRM software and Microsoft Office

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Accommodation and Food Services