Customer Service Voice Support (US shifts)

Mastermind Network; Gurugram District; On-site; INR 250,000 - 380,000; Full time

Job summary

Mastermind Network is hiring for Customer Support - Voice process across Levels in Gurgaon to provide international voice support, handle inbound queries, and resolve billing and account issues.

The role emphasizes delivering first call resolution, ensuring regulatory compliance, and improving customer experience through efficient call handling. Shifts follow US time zones, and 3–8 years of experience is preferred. Location is Gurgaon, India.

Qualifications

• 3–8 years of experience in customer support or voice processes.
• Experience with international voice support is preferred.
• Familiarity with billing and account resolution is a plus.

Responsibilities

• Providing international voice support, handling inbound customer queries, billing and account resolution.
• Delivered first call resolution (FCR) to enhance customer experience.
• Resolving complex inquiries, ensuring regulatory compliance and improving operational efficiency.

Job description

We are hiring for Customer Support - Voice process across Levels.

Proving support in voice process - Payments/ Billing/ Payroll etc

Exp : 3 - 8 yrs

Loc: Gurgaon

Shifts : US shifts

Roles:

• -Providing international voice support, handling inbound customer queries, billing and account resolution
• -Handled inbound customer support for US clients
• - Delivered first call resolution (FCR) to enhance customer experience.
• -Resolving complex inquiries, ensuring regulatory compliance and enhancing operational efficiency