CUSTOMER SERVICE EXECUTIVE – VOICE PROCESS

Vrinda International; Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Vrinda International in Navi Mumbai (Airoli) seeks a Customer Service Executive to handle voice-based support for US and Canada clients. The role emphasizes professional client interactions, issue resolution, and maintaining strong relationships in an international voice environment.

Responsibilities include managing calls, resolving queries, maintaining CRM records, and meeting quality and productivity benchmarks.

Qualifications

• Experience in US or Canada-based voice processes.
• Proficiency in customer relationship management and support functions.
• Strong English communication skills for international interactions.
• Ability to handle high call volumes with accuracy and efficiency.
• Comfort with managing queries and ensuring timely resolutions.
• Track record of meeting or exceeding quality and productivity metrics.
• Solid problem-solving capabilities for customer challenges.

Responsibilities

• Manage inbound/outbound voice calls for US/Canada markets.
• Resolve technical or service issues promptly using problem-solving skills.
• Oversee CRM activities to foster loyalty and satisfaction.
• Monitor quality and productivity to meet targets.
• Maintain records of customer interactions and support tickets.
• Communicate clearly in English to international clients.

Skills

US/Canada voice processes

CRM and support

English communication

High call volumes

Query resolution

Quality metrics

Problem solving

Job description

CUSTOMER SERVICE EXECUTIVE – VOICE PROCESS

Airoli, Navi Mumbai, India

Job Description

Summary

We are seeking a dedicated Customer Service Executive to manage voice-based support operations for clients in the US and Canada. This role is pivotal in ensuring high-quality client interactions, resolving inquiries efficiently, and maintaining strong customer relationships. The position demands a professional who can navigate complex service scenarios while consistently meeting productivity and quality benchmarks within an international voice environment.

Responsibilities

• Manage inbound and outbound voice calls for US and Canadian markets, addressing customer queries with professionalism and accuracy.
• Utilize strong problem-solving abilities to resolve technical or service-related issues promptly.
• Oversee customer relationship management activities to foster loyalty and satisfaction.
• Monitor and adhere to quality and productivity targets to ensure operational excellence.
• Maintain comprehensive records of customer interactions and support tickets.
• Deliver clear and effective communication in English to diverse international clientele.

Requirements

Requirements:

• Proven experience in US or Canada-based voice processes.
• Demonstrated proficiency in customer relationship management and support functions.
• Strong command of English communication skills suitable for international interactions.
• Ability to handle high call volumes while maintaining accuracy and efficiency.
• Competence in managing queries and ensuring timely resolution.
• Track record of meeting or exceeding quality and productivity metrics.
• Solid problem-solving capabilities to address customer challenges effectively.