CUSTOMER SERVICE VOICE PROCESS

Vrinda International; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda International in Navi Mumbai is seeking a dedicated customer service professional for its Voice Process role in IT Services. You will be the primary contact for global clients, resolving inquiries with accuracy and courtesy. Strong English and CRM experience are preferred.

You will listen actively, manage relationships, analyze issues, and deliver timely solutions across international contexts, adhering to quality standards and company protocols.

Qualifications

• Active listening to understand customer perspectives.
• CRM and client handling experience.
• Strong problem-solving abilities for service issues.
• Excellent professional communication in a corporate setting.
• Fluency in English for domestic and international interactions.
• Background in general customer service.
• Experience with international voice processes.

Responsibilities

• Actively listen to customer inquiries and concerns to identify needs.
• Manage and nurture client relationships for long-term satisfaction.
• Analyze problems and implement timely solutions.
• Communicate professionally with clients across international contexts.
• Utilize English language skills to facilitate verbal exchanges.
• Deliver high-quality customer service by following protocols.
• Execute tasks specific to international voice processes.

Skills

Active listening

CRM experience

Problem solving

Professional communication

English fluency

Customer service

International voice processes

Job description

Airoli, Navi Mumbai, India | Posted on 10/19/2026

Job Description

Role Overview

We are seeking a dedicated professional for the Customer Service Voice Process position within the IT Services sector. This role is pivotal in delivering exceptional support to our global clientele, ensuring high satisfaction through effective verbal interactions. The ideal candidate will serve as the primary point of contact, resolving inquiries and managing relationships with a focus on quality and efficiency.

Key Responsibilities

• Actively listen to customer inquiries and concerns to accurately identify needs and issues.
• Manage and nurture client relationships to ensure long-term satisfaction and loyalty.
• Analyze problems presented by customers and implement effective, timely solutions.
• Communicate professionally and clearly with clients across various international contexts.
• Utilize strong English language skills to facilitate smooth and accurate verbal exchanges.
• Deliver high-quality customer service by adhering to established protocols and standards.
• Execute tasks specific to international voice processes, adapting to diverse cultural nuances.

Qualifications and Skills

• Demonstrated ability to practice active listening techniques to understand customer perspectives.
• Proven experience in Customer Relationship Management (CRM) and client handling.
• Strong problem-solving capabilities to address complex service issues efficiently.
• Excellent professional communication skills suitable for a corporate environment.
• Fluency in English communication for both domestic and international interactions.
• Solid background in providing general customer service.
• Specific experience or aptitude for handling international voice processes.