Customer Support Executive

Q1 Technologies; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Q1 Technologies in Mumbai is seeking a Customer Support Executive with a focus on upselling. You will handle international voice and chat inquiries, provide effective solutions, and identify opportunities to upsell relevant products or services while maintaining a positive customer experience.

The role requires excellent English communication, strong problem solving, and the ability to work in a target-driven environment with rotational shifts if required.

Qualifications

• Minimum 1 year of experience in an international voice or chat process.
• Strong verbal and written communication skills in English.
• Good customer service and problem-solving abilities.
• Experience in upselling, cross-selling, or sales-oriented customer support is preferred.
• Ability to understand customer requirements and recommend appropriate solutions.
• Good listening, negotiation, and objection-handling skills.
• Basic computer knowledge and familiarity with CRM or ticketing tools.
• Ability to work in a target-driven environment and rotational shifts, if required.

Responsibilities

• Handle customer inquiries and provide prompt, accurate, and professional support through voice and chat channels.
• Understand customer needs and recommend suitable products, services, or upgrades.
• Identify upselling and cross-selling opportunities during customer interactions.
• Resolve customer complaints and queries while maintaining high customer satisfaction.
• Achieve performance targets related to customer satisfaction, quality, productivity, and sales conversions.
• Maintain accurate customer records and update interaction details in the CRM system.
• Follow company policies, process guidelines, and quality standards.
• Build strong customer relationships through effective communication and problem-solving.

Skills

Customer Support Messaging with Upsell

Job description

For this Position the interview will be Face to Face in Mumbai Location.

On every Tuesday & Friday

Job Description: Customer Support Executive Upselling

Skill: Customer Support Messaging with Upselling
Domain: Customer Service
Experience Required: 1+ Year of International Voice/Chat Experience

Job Summary

We are looking for customer-focused professionals with excellent communication skills and experience in international voice or chat processes. The ideal candidate will handle customer queries, provide effective solutions, and identify opportunities to upsell relevant products or services while ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries and provide prompt, accurate, and professional support through voice and chat channels.
• Understand customer needs and recommend suitable products, services, or upgrades.
• Identify upselling and cross-selling opportunities during customer interactions.
• Resolve customer complaints and queries while maintaining high customer satisfaction.
• Achieve performance targets related to customer satisfaction, quality, productivity, and sales conversions.
• Maintain accurate customer records and update interaction details in the CRM system.
• Follow company policies, process guidelines, and quality standards.
• Build strong customer relationships through effective communication and problem-solving.

Required Skills

• Minimum 1 year of experience in an international voice or chat process.
• Strong verbal and written communication skills in English.
• Good customer service and problem-solving abilities.
• Experience in upselling, cross-selling, or sales-oriented customer support is preferred.
• Ability to understand customer requirements and recommend appropriate solutions.
• Good listening, negotiation, and objection-handling skills.
• Basic computer knowledge and familiarity with CRM or ticketing tools.
• Ability to work in a target-driven environment and rotational shifts, if required.

Candidate Profile

• Customer-oriented with a positive and professional attitude.
• Confident in handling international customers.
• Strong interpersonal skills with a focus on customer satisfaction and revenue generation.
• Flexible, adaptable, and comfortable working in a fast-paced environment.

Role Objective:

Deliver excellent customer support while maximizing upselling opportunities and maintaining high customer satisfaction.