CUSTOMER SERVICE / SALES

Vrinda International; Navi Mumbai; In loco; INR 350.000 - 700.000; Tempo pieno

Descrizione del lavoro

Vrinda International in Navi Mumbai is seeking a dynamic IT Services professional for Customer Service and Sales to drive client satisfaction and revenue through proactive engagement and relationship management.

You will be the main contact for clients, manage the sales pipeline, negotiate and close deals, and work toward monthly targets while maintaining professionalism in a voice-based environment.

Competenze

• Excellent verbal and written communication skills.
• Proficiency with CRM tools and practices.
• Ability to follow up on leads and manage the sales pipeline.
• Strong negotiation skills to influence outcomes.
• Track record of meeting sales targets and KPIs.
• Strong problem-solving abilities for complex client situations.
• Customer-centric approach in all interactions.
• Comfortable in a voice process environment.
• Foundational understanding of sales methodologies.
• Empathy and patience in customer interactions.

Mansioni

• Manage inbound and outbound calls to address client inquiries and provide support.
• Build and maintain relationships with existing customers to ensure high retention.
• Follow up on leads to convert prospects into paying clients.
• Apply negotiation tactics to close deals and secure favorable terms.
• Meet and exceed monthly sales targets and metrics.
• Resolve customer issues promptly through effective problem-solving.
• Maintain professionalism in all customer interactions.
• Execute sales activities and processes to drive business growth.

Conoscenze

CRM proficiency

Lead follow-up

Negotiation

Sales targets

Problem solving

Customer-centric

Communication skills

Voice process

Sales methodologies

Empathy

Descrizione del lavoro

Digha, Navi Mumbai, India | Posted on 10/27/2026

Job Description

Summary

We are seeking a dynamic professional to join our IT Services team in a Customer Service and Sales capacity. This role is pivotal in driving client satisfaction and generating revenue through effective engagement and relationship management. The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are met while actively pursuing sales opportunities to achieve organizational targets.

Responsibilities

• Manage inbound and outbound voice communications to address client inquiries and provide support.
  
• Build and maintain strong relationships with existing customers to ensure high retention rates.
  
• Actively follow up on leads to convert prospects into paying clients.
  
• Employ negotiation tactics to close deals and secure favorable terms.
  
• Work diligently to meet and exceed monthly sales targets and performance metrics.
  
• Resolve customer issues promptly and efficiently through effective problem-solving strategies.
  
• Handle customer interactions with professionalism to uphold the company's reputation.
  
• Execute sales activities and processes to drive business growth.
  

Requirements

Requirements:

• Possess excellent verbal and written communication skills.
  
• Demonstrate proficiency in Customer Relationship Management (CRM) tools and practices.
  
• Show a proven ability to follow up on leads and manage the sales pipeline.
  
• Exhibit strong negotiation capabilities to influence outcomes.
  
• Have a track record of achieving sales targets and KPIs.
  
• Display strong problem-solving skills to address complex client situations.
  
• Maintain a customer-centric approach in all interactions.
  
• Be comfortable working within a voice process environment.
  
• Possess a foundational understanding of sales methodologies.
  
• Have the ability to handle customer interactions with empathy and patience.