Commercial Operations Sr Specialist

DHR Holding India; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DHR Holding India in Bengaluru seeks a Customer Support Senior Specialist to manage the end-to-end order-to-invoice cycle, including quotations, proforma invoices, order processing and delivery coordination. You will work across internal teams and external vendors to ensure accurate processing in Oracle and ServiceMax, with timely updates to customers.

Required are a Bachelor's degree and 5+ years in customer service or order management, plus proficiency in Oracle, ServiceMax and Excel.

Qualifications

• Bachelor's degree in any stream from a recognized institution.
• 5+ years of customer service, order management or order execution experience.
• Hands-on responsibility for order-to-invoice activities, customer communication and delivery coordination.

Responsibilities

• Execute the complete order-to-invoice cycle, including validation, entry, amendments, shipment coordination, invoicing and closure.
• Prepare and send accurate quotations and proforma invoices within turnaround times.
• Process transactions in Oracle and ServiceMax with accurate records and checks to prevent errors.
• Monitor open orders and liquidate backlog by resolving holds and coordinating material availability.
• Coordinate with logistics, supply chain, sales, service and finance to improve on-time delivery and reduce lead time.
• Obtain vendor quotations, place and track supply requests for local procurement and timely receipt of items.
• Provide responsive customer communication on order status and delivery commitments, supporting satisfaction and process improvement.

Skills

Communication

Order management

Delivery coordination

English proficiency

Education

Bachelor's degree

Tools

Oracle

ServiceMax

Excel

Job description

Job Summary

The Customer Support Senior Specialist is responsible for accurate and timely execution of customer orders from order receipt through invoice. The role coordinates quotations, proforma invoices, order processing, delivery follow-up, local vendor supplies and customer communication to support on-time delivery, customer satisfaction and backlog liquidation.

The position works across internal functions and external vendors to ensure orders are processed error-free in Oracle and ServiceMax, risks are identified early, and customers receive clear, timely updates.

This position reports to the Operations Manager and is part of the operations located in Bengaluru and will be an on-site role.

Responsibilities

• Execute the complete order-to-invoice cycle, including order validation, entry, amendments, shipment coordination, invoicing and document closure.
• Prepare and send accurate customer quotations and proforma invoices within agreed turnaround times, ensuring commercial details, taxes, pricing and terms are correctly reflected.
• Process transactions accurately in Oracle and ServiceMax, maintain complete records, and prevent order-entry, billing and documentation errors through disciplined checks.
• Monitor open orders and proactively liquidate backlog by resolving holds, coordinating material availability and escalating delivery risks with clear ownership and follow-up.
• Coordinate with logistics, supply chain, sales, service, finance and other stakeholders to improve on-time delivery and reduce lead time from order receipt to shipment.
• Manage local procurement requirements by obtaining vendor quotations, placing and tracking supply requests, validating documentation and supporting timely receipt of locally supplied items.
• Provide responsive customer communication on order status, delivery commitments, documentation and issue resolution, while supporting customer satisfaction and continuous process improvement.

Requirements

Bachelor's degree in any stream from a recognized institution.

• Good written and verbal communication skills in English and verbal fluency in one or two regional languages.

5+ years of customer service, order management or order execution experience, including hands-on responsibility for order-to-invoice activities, customer communication and delivery coordination.

Working experience with an enterprise resource planning system, preferably Oracle, and a field service or service management platform such as ServiceMax; proficiency in standard office productivity tools Excel and operational reporting.

Preferred/Additional Experience

It would be a plus if you also possess previous experience in:

• Life sciences, diagnostics, medical devices or another regulated customer-service environment.
• Local vendor coordination, backlog reduction, quotation management and proforma invoice processing.