Customer Communication

Rishabh Enterprises; Ranipet; On-site; INR 420,000 - 640,000; Full time

Job summary

Rishabh Enterprises in Ranipet (Tamil Nadu) is seeking a Senior Executive Customer Communication to manage order boards, coordinate between the factory and regional sales, and ensure timely dispatch and delivery updates.

The role requires strong English and Hindi communication, 5 years in logistics coordination or related fields, and advanced MS Excel skills for tracking and reporting.

Qualifications

• Fluency in English and Hindi is mandatory for coordinating with transport staff and corporate teams.
• Experience: 5 years in logistics coordination, sales support, or a customer-facing back-office role.
• High proficiency in MS Excel for Order Board maintenance, VLOOKUPs and tracking sheets.

Responsibilities

• Assist the Manager in maintaining the master order board; track the status of all open orders from entry to final delivery.
• Act as the primary liaison between the Factory (to check stock availability) and Regional Sales Officers (to provide real-time updates on order progress).
• Coordinate with transporters to arrange vehicle placement and ensure timely pickups.
• Contact transporters to negotiate competitive freight costs and manage logistics vendor relationships.
• Proactively update clients via phone and email regarding dispatch schedules, tracking numbers, and delivery timelines.
• Monitor in-transit shipments by communicating with drivers and transporters to resolve delays or bottlenecks.
• Manage essential dispatch paperwork, including LRs, Invoices, and POD.

Skills

Fluent in English and Hindi

Multitasking

Negotiation skills

Professional phone manner

Education

Bachelor's degree in Commerce

Bachelor's degree in Business Administration

Tools

MS Excel

Job description

Job Position: Senior Executive Customer Communication

Location: Ranipet.

About Us: We are in the business of providing all refrigeration, air-conditioning spare parts, equipment, and solutions for the industry. We are Importers, Exporters, Manufacturers, and Distributors, headquartered in Chennai, and branched out in Coimbatore and Madurai with a team of 150+Employees.

Job Responsibilities:

• Order Board Management: Assist the Manager in maintaining the master order board; track the status of all open orders from entry to final delivery.
• Factory & Sales Coordination: Act as the primary liaison between the Factory (to check stock availability) and Regional Sales Officers (to provide real-time updates on order progress).
• Transporter Coordination: Coordinate with transport agencies to arrange vehicle placement and ensure timely pickups.
• Freight Negotiation: Contact transporters to compare rates, negotiate competitive freight costs, and manage logistics vendor relationships.
• Customer Communication: Proactively update clients via phone and email regarding dispatch schedules, tracking numbers, and delivery timelines.
• Liaison & Tracking: Monitor in-transit shipments by communicating with drivers and transporters to resolve any delays or bottlenecks.
• Documentation: Manage essential dispatch paperwork, including Lorry Receipts (LRs), Invoices, and Proof of Delivery (POD).

Qualifications:

• Language Proficiency: Fluent in English and Hindi is mandatory for coordinating with both transport staff and corporate sales teams.
• Experience: 5 years in logistics coordination, sales support, or a customer-facing back-office role.
• Technical Skills: High proficiency in MS Excel (specifically for Order Board maintenance, VLOOKUPs, and tracking sheets).
• Soft Skills: Exceptional multitasking abilities, strong negotiation skills, and a professional phone manner.
• Education: Bachelors degree in Commerce, Business Administration, or a related field.