Customer Service Support Advisor | Finance Operations | BT Group

BT Group; Gurugram District; Hybride; INR 350 000 - 520 000; Plein temps

Résumé du poste

BT Group in Gurgaon seeks a Customer Service Support Advisor to deliver exceptional service, handle queries, and support finance-related processes with a focus on timely resolutions and SLA compliance.

The role requires a graduate qualification and at least 2 years of experience in customer service or operations. Strong communication and teamwork are essential for success in this position.

Qualifications

• Graduate with B.Com/BBA preferred; other graduates welcome.
• Minimum 2 years in customer service/service delivery/operations.
• Strong arithmetic and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team.

Responsabilités

• Deliver excellent customer service across products and services.
• Handle customer queries and provide timely resolutions.
• Manage escalations and complaints with stakeholders.
• Support finance-related activities including reporting, invoicing, refunds, mailbox management.
• Ensure SLA adherence and escalate breaches when needed.
• Identify root causes and coordinate with teams for resolutions.
• Build and maintain strong customer and stakeholder relationships.

Connaissances

Customer Service Excellence

Problem Solving

SLA Management

Incident Management

Analytical & Arithmetic Skills

Communication & Stakeholder Management

Business Process Improvement

Continuous Improvement Mindset

Formation

Graduate (B.Com/BBA preferred)

Other graduates welcome

Description du poste

Location: Gurgaon
Experience: 2+ Years
Qualification: Graduate (B.Com/BBA preferred)
Company: BT Group

About the Role

BT Group is looking for customer-focused professionals to join our Openreach team as a Customer Service Support Advisor. This role involves delivering exceptional customer service, managing customer queries, handling escalations, supporting finance-related processes, and ensuring service commitments are met while providing an outstanding customer experience.

Key Responsibilities

• Deliver excellent customer service across multiple products and services.
• Handle customer queries and provide timely resolutions.
• Manage escalations and complaints with internal and external stakeholders.
• Support finance-related activities including reporting, invoicing, refunds, and mailbox management.
• Ensure SLA adherence and elevate breaches where required.
• Identify root causes of issues and collaborate with relevant teams for resolutions.
• Build and maintain strong customer and stakeholder relationships.

Required Skills

Customer Service Excellence
Problem Solving & Decision Making
SLA Management
Incident Management
Analytical & Arithmetic Skills
Communication & Stakeholder Management
Business Process Improvement
Continuous Improvement Mindset

Eligibility Criteria

• Graduate (B.Com/BBA preferred, other graduates welcome).
• Minimum 2 years of experience in Customer Service/Service Delivery/Operations roles.
• Strong arithmetic and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.

Why Join BT Group?

Global telecom leader
Collaborative work environment
Career growth opportunities
Exposure to customer service and operational excellence practices