Software Engineering Professional

BT Group; Delhi; In loco; INR 1.600.000 - 2.400.000; Tempo pieno

Descrizione del lavoro

BT Group is seeking a Software Engineering Professional to lead ServiceNow initiatives in India. You will shape the long-term platform roadmap, evaluate new modules, and drive innovations to improve user experience and business outcomes.

This role emphasizes governance, secure integrations, and adherence to standards across enterprise systems. The ideal candidate brings 5–8 years of ServiceNow experience, CSA certification, strong JavaScript skills, and experience with UI Builder, Flow Designer

Competenze

• 5–8 years ServiceNow experience and CSA certification.
• Strong JavaScript/Glide scripting, UI Builder and GDT.
• Experience with Playbook, Flow Designer, Integration Hub and REST/SOAP integrations.
• ITSM/CSM, solution development, troubleshooting and problem-solving.

Mansioni

• Strategic Ownership: define and maintain long-term vision and roadmap for the ServiceNow platform.
• Lead evaluation and adoption of new ServiceNow modules and capabilities.
• Drive platform innovation for improved user experience and business outcomes.
• Platform governance: enforce standards, oversea architecture, data models and integrations.

Conoscenze

ServiceNow

JavaScript

Glide scripting

UI Builder

Playbook

Flow Designer

Integration Hub

REST/SOAP

ITSM/CSM

CSA certification

Descrizione del lavoro

Job Title: Software Engineering Professional

Req ID: 63187

Job Function: Software Engineering

Posting Start Date: 09/10/2026

Posting End Date: 12/10/2026

Division: Digital

Job Location: IND-Bengaluru-RMZ Ecoworld, IND-Gurugram-IQ

Advertised Salary: Competitive

About The Role

• Specific business area: BT Business
• Impact of the role: Tech leadership in customer migration and new product launch into BT strategic stack
• Link to strategy: Legacy consolidation and strategic system adoption

What You’ll Be Doing

• Strategic Ownership

Define and maintain the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy.

Lead the evaluation and adoption of new ServiceNow modules and capabilities

Drive platform innovation and continuous improvement initiatives to enhance user experience and business outcomes.

Platform Governance & Architecture

Establish and enforce platform governance, development standards, and best practices.

Oversee platform architecture, data models, and integrations with enterprise systems

Ensure compliance with security, privacy, and regulatory requirements

Essential Skills / Experience

• 5–8 years ServiceNow experience,
• CSA certification,
• Strong JavaScript/Glide scripting,
• UI Builder, ServiceNow GDT,
• Playbook, Flow Designer, Integration Hub, REST/SOAP integrations,
• ITSM/CSM, ServiceNow development fundamentals, solution development, troubleshooting, and problem-solving.

Desirable Skills / Experience

• CAD/CIS certifications,
• GenAI, Agentic AI, ITOM, Risk Management/IRM,
• TMF-compliant integrations,
• ServiceNow licensing,
• CI/CD, ATF, custom application development, and complex enterprise integrations.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.