Customer Service Support Advisor

BT Group; Kolkata Metropolitan Area; Vor Ort; INR 300.000 - 500.000; Vollzeit

Zusammenfassung

BT Group is hiring a Customer Service Advisor 2 in the UK Business division. The role involves assisting customers across all channels and delivering value through support excellence with supervision.

The position focuses on implementing service plans, building value-based customer relationships, understanding customer needs, and contributing to continuous improvement within established guidelines.

Aufgaben

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Jobbeschreibung

Job Title: Customer Service Support Advisor

Req ID: 63401

Job Function: Customer Service

Posting Start Date: 06/10/2026

Posting End Date: 07/10/2026

Division: UK Business

Job Location: DLF IT Park 2

Advertised Salary: Competitive

About The Role

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What You’ll Be Doing

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.