BT Group Hiring | International Voice Process | Kolkata

BT Group; Kolkata District; Hybrid; INR 250,000 - 420,000; Full time

Benefits offered by this job

Night shift allowance

Cab facility

Medical insurance (Employee+Spouse+Ch/

Provident Fund

5-day working week

Career growth & internal mobility

Rewards & recognition programs

Inclusive and global environment

Job summary

BT Group in Kolkata is seeking professionals for international voice process roles within a global customer service team. You will handle inbound calls, resolve queries, and aim for high customer satisfaction in a multishift hybrid setting.

The role requires 10+ months in international voice processes, excellent English, and strong customer service skills. Immediate joiners are preferred; night shift allowances may apply and benefits include cab facility and PF.

Qualifications

• Minimum 10 months of International Voice Process experience.
• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts and weekly offs.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through inbound voice interactions.
• Provide timely and accurate resolutions to customer concerns.
• Deliver a high-quality customer experience in every interaction.
• Maintain productivity, quality, and customer satisfaction standards.
• Document customer interactions accurately.
• Follow BT Group processes, policies, and compliance requirements.

Skills

English communication

Customer service

Problem solving

Rotational shifts

Job description

Location: Kolkata
Shift: 24/7 Rotational Shifts
Working Days: 5 Days a Week (Hybrid)
Transport: Both-Side Cab Facility
Experience: 1-6 Years
Open Positions: Multiple

About the Role

Join BT Group, a global leader in telecommunications and digital connectivity, and become part of a high-performing customer service team. We are looking for professionals with international voice experience who are passionate about delivering exceptional customer experiences and resolving customer queries effectively.

Eligibility Criteria

• Minimum 10 months of International Voice Process experience
• Excellent verbal and written English communication skills
• Strong customer service and problem-solving abilities
• Comfortable working in rotational shifts and weekly offs
• Immediate joiners preferred

Key Responsibilities

• Handle customer queries through inbound voice interactions.
• Provide timely and accurate resolutions to customer concerns.
• Deliver a high-quality customer experience in every interaction.
• Maintain productivity, quality, and customer satisfaction standards.
• Document customer interactions accurately.
• Follow BT Group processes, policies, and compliance requirements.

What BT Group Offers

• Competitive Salary Package
• Night Shift Allowance (as applicable)
• Both-Side Cab Facility
• Medical Insurance for Employee, Spouse & Children
• Provident Fund Benefits
• 5-Day Working Week
• Career Growth & Internal Mobility Opportunities
• Rewards & Recognition Programs
• Inclusive and Global Work Environment

Important Note

• International Voice Process experience is mandatory.
• Candidates without relevant experience will not be considered.
• Excellent communication skills are essential.
• Immediate joiners are highly preferred.