Customer Service Support Advisor

BT Group; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

BT Group in India seeks a Customer Service Advisor 2 to assist customers across channels, delivering value through support excellence and product knowledge.

You will support implementation of service plans, build value-based customer relationships, gather information, and contribute to continuous improvement of processes under supervision. Prior customer service experience is beneficial.

Qualifications

• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to work under supervision and follow procedures.

Responsibilities

• Assists in implementing customer service plans under supervision.
• Builds value-based relationships with customers to optimize service.
• Gathers customer information and analyzes needs to provide insights.
• Executes tasks using existing procedures to meet team objectives.
• Identifies opportunities for continuous improvement in processes.

Job description

Req ID: 63434Job Function: Business Services & OperationsPosting Start Date: 08/10/2026Posting End Date: 22/10/2026Division: UK BusinessJob Location: IND-Gurugram-IQAdvertised Salary: competitiveAbout the roleThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What you’ll be doing1. Assists in the implementation of specific Customer Service management plans under supervision.2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.Essential Skills / ExperienceDesirable Skills / ExperienceOur Package