Customer Service Advisor-Voice

BT Group; Gurugram District; Hybrid; INR 201.000 - 290.000; Vollzeit

Benefits dieser Stelle

Hybrid Work Mode

Night Shift Allowance

Medical & Mediclaim Benefits

Both-Side Cab Facility

5 Days Working

Employee-Friendly Work Environment

Zusammenfassung

BT Group in India invites applications for a Customer Support Advisor (Voice) to handle inbound customer calls, provide accurate solutions, and maintain a customer-first approach. The role requires excellent spoken English, strong listening and problem-solving skills, and adaptability to rotational/night shifts; international voice process experience is a plus.

Hybrid work mode is available. A year of experience in voice/customer service is preferred; the candidate should communicate clearly,

Qualifikationen

• 1 year of experience in Voice/Customer Service/BPO.
• Excellent spoken English and communication skills.
• Strong customer-handling, listening, and problem-solving skills.
• International voice process experience preferred.
• Comfortable working in rotational/night shifts.

Aufgaben

• Handle inbound customer calls and resolve queries professionally.
• Provide accurate solutions while maintaining a customer-first approach.
• Handle difficult/irate customers with patience and empathy.
• Meet quality, productivity, and customer satisfaction targets.

Kenntnisse

Voice/CS

English Proficiency

Customer Handling

Problem Solving

Jobbeschreibung

About BT Group

BT Group is one of the worlds leading telecommunications and technology companies, serving millions of customers across the UK and globally. We provide connectivity, communication, and digital solutions through our well-known brands and services. At BT, we focus on customer experience, innovation, and empowering our people to build a rewarding career in a global organisation.

Job Role Customer Support Advisor (Voice)

• Handle inbound customer calls and resolve queries professionally.
• Provide accurate solutions while maintaining a customer-first approach.
• Handle difficult/irate customers with patience and empathy.
• Meet quality, productivity, and customer satisfaction targets.

Preferred Candidate Profile

• 1 year of experience in Voice/Customer Service/BPO.
• Excellent spoken English and communication skills.
• Strong customer-handling, listening, and problem-solving skills.
• International voice process experience preferred.
• Comfortable working in rotational/night shifts.

Benefits & Perks

• Hybrid Work Mode
• Night Shift Allowance
• Medical & Mediclaim Benefits
• Both-Side Cab Facility
• 5 Days Working
• Employee-Friendly Work Environment