Customer Service Support Advisor

BT Group; Delhi; On-site; INR 350,000 - 480,000; Full time

Job summary

BT Group in India is seeking a Customer Service Support Advisor in Gurugram to assist customers across channels, delivering value and success through support excellence and expertise with supervision.

The role focuses on implementing customer service management plans, building value-based relationships, gathering customer information, and driving continuous improvement within the Customer Service team to enhance service delivery.

Qualifications

• Experience in customer service delivery and issue resolution.
• Ability to understand customer needs and provide insights.

Responsibilities

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Skills

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Job Title: Customer Service Support Advisor

Req ID: 62388

Job Function: Business Services & Operations

Posting Start Date: 06/10/2026

Posting End Date: 06/10/2026

Division: Finance & Business Services

Job Location: IND-Gurugram-IQ

Advertised Salary: Competitve

About The Role

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What You'll Be Doing

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.