Customer Service Specialist

TP; Mohali; On-site; INR 378,000 - 462,000; Full time

Job summary

TP in Mohali is seeking a Customer Service Executive to handle international client queries via chat and voice. The role offers rotational shifts, including night shifts, with a 5-day work week and two rotational week offs. Immediate joiners are preferred for this position.

You will deliver accurate information, troubleshoot issues as needed, and maintain high service standards by following guidelines and achieving performance targets.

Qualifications

• Freshers with HSC or graduate degrees welcome.
• Rotational shifts including night shifts.
• 5 days working with 2 rotational week offs.
• Immediate joiners preferred.

Responsibilities

• Handle customer queries through chat and voice (international clients).
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and upscale issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics

Skills

Customer service

Communication skills

Troubleshooting

Process adherence

Education

HSC / Graduate

Job description

Designation - Customer Service Executive

Qualification - HSC / Graduate Freshers - Can also apply

Shifts - Rotational shifts (Including Night Shifts)

5 days working with 2 rotational week offs

Immediate Joiners Preferred

Budget - Up to 4.20 LPA

• Handle customer queries through chat and voice (international clients).
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and upscale issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics

Communication - Very Good Communication