Customer Service Representative

TP; Mohali; In loco; INR 223.000 - 246.000; Tempo pieno

Descrizione del lavoro

TP is seeking a customer service associate to handle international client queries via chat and voice, providing accurate information and timely resolution. The role requires delivering high-quality service and meeting defined performance metrics.

This position offers a training phase with in-hand salary and a subsequent higher take-home pay, in a 5-day workweek with two rotational offs, located in Mohali, Punjab. Fresh graduates are invited to apply if they meet the basics.

Competenze

• Handle customer queries through chat and voice support for international clients.
• Provide accurate information and ensure customer satisfaction.
• Troubleshoot and elevate issues whenever required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics.

Mansioni

• Handle customer queries through chat and voice support for international clients.
• Provide accurate information and ensure customer satisfaction.
• Troubleshoot and elevate issues whenever required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics.
• Customer Service

Conoscenze

Communication skills

Customer handling

Chat support

Formazione

HSC/Graduate (Freshers can apply)

Descrizione del lavoro

Qualification: HSC/Graduate (Freshers can also apply)

Graduation Pursuing Candidates are Not Eligible

Work Schedule: 5 Days Working + 2 Rotational Week Offs

Salary Offered

₹20,000 In-Hand per Month During Training

₹22,000 In-Hand per Month After Training

Roles & Responsibilities

• Handle customer queries through chat and voice support for international clients
• Provide accurate information and ensure customer satisfaction
• Troubleshoot and elevate issues whenever required
• Maintain high-quality service standards in all interactions
• Follow process guidelines and meet performance metrics

• Customer Service