International Voice Process Executive

Winx Consulting; Hyderabad; On-site; INR 248,000 - 441,000; Full time

Job summary

Winx Consulting in Hyderabad, India is seeking a Customer Service Executive to handle inbound US calls, delivering courteous service and resolving queries efficiently. This is a daytime shift with opportunities for learning and growth.

You will process requests and feedback via phone or email, maintain accurate CRM records, and escalate complex issues to senior team members as needed. 0–5 years in an international voice process and strong communication skills are preferred, with rotational

Qualifications

• 0–5 years of international voice process experience
• Strong communication skills for interaction with American clients over the phone
• Willingness to work rotational shifts including evenings and weekends

Responsibilities

• Handle inbound calls from US customers and resolve queries.
• Process customer requests, complaints, and feedback via phone or email.
• Maintain accurate CRM records of all interactions with customers.
• Escalate complex issues to senior team members when needed

Skills

Communication

Customer service

US calling

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle inbound calls from customers in the US, providing excellent customer service and resolving their queries efficiently.
• Process customer requests, complaints, and feedback through phone conversations or email correspondence.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-5 years of experience in an International Voice Process (US Calling) environment.
• Strong communication skills for effective interaction with American clients over the phone.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.