Customer Service Senior Analyst

Accenture PLC; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture is seeking a Customer Service Senior Analyst in Bengaluru, India to support retirement solutions with a focus on CRM. The role requires 5–8 years of experience and a graduation qualification, with the ability to analyze complex problems and deliver client-ready solutions.

You will interact with peers and clients, contribute to process improvements, and may oversee a small team or work as an individual contributor, while adapting to rotational shifts and demanding timelines in a global

Qualifications

• Graduate with 5–8 years of experience in customer service or retirement solutions.
• Knowledge of CRM in retirement services and related processes.
• Ability to analyze problems and deliver client-ready solutions.

Responsibilities

• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture and with clients or management.
• Potentially lead a small team or act as an individual contributor.
• Role may require rotational shifts.

Skills

CRM

Education

Any Graduation

Job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM)

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Knowledge and understanding of corporate group retirement plans (403(b), 401(k) and 457 plans) including retirement plan design, investment monitoring, plan administration, compliance testing and enhanced understanding of retirement plan rules & regulations.
• US Retirement Middle Office Plan Level documentation knowledge preferred in addition to experience in participant services.
• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Set of practices aimed at managing and optimizing interactions between a business and its customers.
• CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships.

What are we looking for?

• Primary skill - Customer Relationship Management (CRM) - P1

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts Any Graduation

Any Graduation

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