Customer Service Analyst

Accenture PLC; Gurugram District; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Accenture PLC is seeking a Customer Service Analyst to handle retirement services workflows for US-based clients. You will process monetary and non-monetary transactions, ensure strict confidentiality, and comply with client policies and regulations.

Strong communication and attention to detail are essential, with opportunities to contribute to process improvements. The role requires a Bachelor's degree and 3–5 years of relevant experience, with potential night shifts based on business needs.

Qualificações

• Bachelor's degree is required.
• 3+ years of experience in US Retirement Services domain or related field.
• Strong verbal and written communication skills.

Responsabilidades

• Process monetary and non-monetary transactions for assigned clients, including contributions, loan repayments, data files and rollovers.
• Maintain client confidentiality and comply with all policies and regulations.
• Research queries from Business Partners and Client Support Teams and respond promptly.
• Participate in process improvements and automation initiatives.
• Ensure adherence to Quality Control standards and meet timelines.

Conhecimentos

Verbal communication

Written communication

Typing

Attention to detail

Time management

Independent work

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Skill required:

Retirement Solutions - Retirement Planning Services

Designation:

Customer Service Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Processing monetary and non-monetary transactions for assigned clients and transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal State Local regulations and escalates issues to the management.
• Bachelors degree
• Experience in the US retirement industry
• Open core Night shifts based on business requirements
• Good verbal and written communication skills
• Good typing skill and attention to detail.
• Good time management skills
• Ability work independently

What are we looking for?

• 3+ years of experience in US Retirement Services domain,Defined Contributions and Managing participant level services
• Experience in Money In processes such as Contributions processing, loan repayments, Indicative data files and manual adjustments, Rollovers contribution, Suspense & Adjustments and Corrections.

Roles and Responsibilities:

• Processing monetary and non-monetary transactions for assigned clients and transactions. Includes Contributions, loan repayments, Indicative data files and manual adjustments, Rollovers etc.
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal State Local regulations and escalates issues to the management.
• Researching on any queries or requests sent by the Business Partners and Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
• Support creation procedure documents

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