Customer Service Associate

Accenture in India; Maharashtra; On-site; INR 200,000 - 400,000; Full time

Job summary

Accenture in India seeks a Customer Service Associate to support Retirement Solutions and CRM activities. This role involves handling routine customer interactions, data entry tasks, and collaborating with the team to ensure service quality.

The position expects 1 to 3 years of experience and a graduation degree. The work may require rotational shifts and daily coordination with the direct supervisor.

Qualifications

• Primary skill - Customer Relationship Management (CRM)
• Secondary skill - Data Entry Services
• Any Graduation is required
• 1 to 3 years of experience

Responsibilities

• Understand and process retirement solutions; support CRM activities
• Collaborate within team and supervisor for daily tasks
• Handle routine problems using established guidelines
• Interact with internal teams to ensure smooth customer handling
• Work in rotational shifts as needed

Skills

CRM

Data Entry Services

Education

Any Graduation

Job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM)

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Set of practices aimed at managing and optimizing interactions between a business and its customers.
• CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships. What are we looking for?
• Primary skill - Customer Relationship Management (CRM) - P1
• Secondary skill - Data Entry Services - P1
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts