Customer Service Analyst

8112 ASOL-Pune 2 SEZ Company; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture is seeking a Customer Service Analyst to support retirement services clients, specializing in CRM design and daily service operations. The role involves handling end-to-end client service tasks, data input, and maintaining accurate records across multiple processes.

The candidate will work with the Retirement Services team, focusing on US retirement products and ensuring high-quality service delivery with attention to detail and strong English communication.

Qualifications

• Experience in US retirement industry.
• Flexible to work in US shifts across time zones.
• Excellent verbal and written English communication.
• Good typing speed and attention to detail.

Responsibilities

• Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
• Respond to client service needs and own end to end identified tasks through a centralized service model.
• Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations.
• Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.
• Submits and tracks service request work items appropriately in partnership with business partners.
• Assist Client Facing personnel on middle office and back-office activities.
• Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations
• Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.
• Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.
• Assist clients in correction of any plan participant level data issues.
• Co-ordinate between client facing and operations teams to resolve client issues escalations.

Skills

Customer service

CRM experience

English communication

Education

Any Graduation

Job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM) Designation: Customer Service Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.
• You would be part of Retirement services team, Experience in the US retirement industry specifically 401k , 403B, Moneyout, Lumpsum, Defined contribution, Client Service Management, Plan document, Plan Implementation
• Process of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data.

What are we looking for?

• Experience in the US retirement industry.
• Flexible to work in US Shifts (Across time zones based on business requirement) is a must.
• Good verbal & written communication skills in English
• Good typing skill and attention to detail.

Roles and Responsibilities:

• Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.
• Respond to client service needs and own end to end identified tasks through a centralized service model.
• Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,
• Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.
• Submits and tracks service request work items appropriately in partnership with business partners.
• Assist Client Facing personnel on middle office and back-office activities.
• Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations
• Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.
• Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.
• Assist clients in correction of any plan participant level data issues.
• Co-ordinate between client facing and operations teams to resolve client issues escalations.

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture