Customer Service Analyst

Accenture in India; Pune District; On-site; INR 500,000 - 700,000; Full time

Job summary

Accenture in India is hiring a Customer Service Analyst with 3 to 5 years of experience in Pune. The role focuses on Customer Relationship Management (CRM) and data entry within retirement solutions, requiring collaboration with peers and limited client exposure.

Graduates are welcome, and rotational shifts are possible as part of a dynamic team. The analyst will analyze low-complexity problems, follow moderate instructions, and contribute as an individual within a cohesive team to support CRM

Qualifications

• Retirement solution is a comprehensive process to understand how much money you will need when you retire.
• CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships.

Responsibilities

• Set of practices aimed at managing and optimizing interactions between a business and its customers.
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts

Skills

Retirement Solutions - CRM

Data Entry Services

Education

Graduation

Job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM)
Designation: Customer Service Analyst
Qualifications: Any Graduation
Years of Experience: 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Set of practices aimed at managing and optimizing interactions between a business and its customers.
• CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships. What are we looking for?
• Primary skill - Customer Relationship Management (CRM) - P1
• Secondary skill - Data Entry Services - P1
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts