Customer Service Analyst

Accenture; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture is a global leader in digital, cloud and security, delivering Strategy and Consulting, Technology and Operations services across 40+ industries. The Customer Service Analyst will process transactions for clients, preserve confidentiality, and ensure compliance with policies and regulations.

Night shifts may be required based on business needs. Candidates should have graduation and 3–5 years of experience; strong communication, typing speed and attention to detail are valued.

Qualifications

• Graduate, commerce background preferable but not mandatory.
• Experience in US retirement industry optional.
• Open to night shifts as required.
• Strong verbal and written communication.
• Good typing speed with attention to detail.
• Good time management and ability to work independently.

Responsibilities

• Process monetary and non-monetary transactions for assigned clients with accuracy.
• Maintain client confidentiality and non-disclosure of information.
• Comply with client policies and regulations; escalate issues as needed.
• Research queries from Business Partners and respond with minimal delay.
• Participate in process improvements and automation initiatives.
• Ensure adherence to Quality Control standards.
• Identify high-value transactions and prioritize tasks.
• Complete tasks within timelines while managing daily BAU.

Skills

Retirement Solutions

Verbal communication

Written communication

Attention to detail

Time management

Independent work

Education

Graduation

Job description

Skill required: Retirement Solutions - Retirement Planning Services

Designation: Customer Service Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.

What are we looking for?

• Graduate, preferable from commerce background (not mandatory)
• Experience in the US retirement industry (not mandatory)
• Open to core Night shifts based on business requirements
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills
• Ability to work independently

Roles and Responsibilities:

• Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.
• Researching on any queries and requests sent by the Business Partners,Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Any Graduation

Equal Employment Opportunity Statement

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