Customer Service Analyst

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; Sur place; INR 300 000 - 500 000; Plein temps

Résumé du poste

Accenture is a global professional services company delivering a broad range of services across Strategy & Consulting, Technology, Operations, and more. We are seeking a Customer Service Analyst to handle monetary and non-monetary transactions for assigned clients while ensuring accuracy and strict confidentiality.

The role emphasizes adherence to client policies and regulatory requirements, with opportunities to contribute to improvements and automation.

Qualifications

• Graduate, preferably from commerce background (not mandatory).
• Experience in the US retirement industry (not mandatory).
• Open to core Night shifts based on business requirements.
• Good verbal & written communication skills.
• Good typing skill and attention to detail.
• Good time management skills.
• Ability to work independently.

Responsabilités

• Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed.
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.
• Researching on any queries and requests sent by the Business Partners, Client Support Teams and replying to the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Connaissances

Verbal communication

Written communication

Typing

Time management

Independent working

Formation

Graduate

Description du poste

Skill required: Retirement Solutions - Retirement Planning Services Designation: Customer Service Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.

What are we looking for?

• Graduate, preferable from commerce background (not mandatory)
• Experience in the US retirement industry (not mandatory)
• Open to core Night shifts based on business requirements
• Good verbal & written communication skills
• Good typing skill and attention to detail.
• Good time management skills
• Ability to work independently

Roles and Responsibilities

• Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processed
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.
• Researching on any queries and requests sent by the Business Partners, Client Support Teams and replying to the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU.

Any Graduation About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture