Customer Service New Associate

Accenture PLC; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Accenture PLC in Gurugram invites applications for a Customer Service New Associate role focused on Retirement Planning Services. The position requires graduation with 0–1 year of experience and involves processing transactions for clients while ensuring accuracy and compliance.

Key duties include validating participant requests, maintaining confidentiality, and adhering to regulatory policies. You will contribute to process improvements and support client support teams in a fast-paced

Qualifications

• Graduation is required.
• 0–1 year of experience preferred.
• Experience in US Retirement Services domain is a plus.
• Familiarity with money-out processes is beneficial.

Responsibilities

• Processing monetary and non-monetary transactions for assigned clients and transactions with accuracy.
• Review and validate participant requests ensuring compliance and documentation requirements.
• Maintain client confidentiality and adhere to all policies and regulations.
• Support process improvements and automation initiatives.

Skills

Customer service

US retirement services

Education

Graduation

Job description

Skill required: Retirement Solutions - Retirement Planning Services

Designation: Customer Service New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Processing monetary and non-monetary transactions for assigned clients & transactions. Ensuring accuracy on processed transactions.
• Review and validate participant requests, ensuring all compliance and documentation requirements are met.
• Strict adherence non-disclosure of client information by preserving client confidentiality.

What are we looking for?

• Experience in US Retirement Services domain Defined Contributions Managing participant level services
• Mandatory Experience in Money Out processes such as Required minimum distribution, Systematic withdrawal, Inservice withdrawal, Rollover out, Lump Sum Distribution.

Roles and Responsibilities:

• Processing monetary and non-monetary transactions for assigned clients & transactions. Ensuring accuracy on processed transactions.
• Review and validate participant requests, ensuring all compliance and documentation requirements are met.
• Strict adherence non-disclosure of client information by preserving client confidentiality.
• Complies with all client policies, procedures, and Federal State and Local regulations and escalates issues to the management.
• Researching on any queries and requests sent by the Business Partners and Client Support Teams and replying the same with minimum response time.
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Any Graduation

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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