Customer Service Senior Analyst

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Accenture in Bengaluru is seeking a Customer Service Senior Analyst to support client-facing teams in middle and back-office retirement solution activities within CRM. The role requires a Commerce graduate with 5–8 years of US retirement industry experience, strong English communication, and proficient MS Excel skills.

You will engage in research and issue resolution, plan sponsor support, and data corrections, while occasionally working in rotational shifts to meet business needs.

Qualifications

• Graduate (mandatory), preferably from commerce background.
• Experience in the US retirement industry.
• Flexible to work in US Shifts (Across time zones based on business requirement).
• Good verbal & written communication skills in English.
• Good typing skill and attention to detail.
• Good working knowledge of MS Excel.
• Good time management skills.

Responsibilities

• Assist client facing personnel on middle office and back-office activities.
• Support Plan Sponsors and Administrators on plan level activities (Money In/Out, reporting & Recordkeeping, involuntary distributions, lost earnings, QDRO, Data Correction, NIGO).
• Support clients on research and resolution of benefit service issues.
• Understand retirement solution processes and client interactions to optimize CRM usage.
• Maintain and strengthen customer relationships through effective CRM practices.
• Rotate shifts as required.

Skills

CRM

MS Excel

Communication

Time management

Education

BCom

Tools

MS Excel

Job description

Skill required: Retirement Solutions - Customer Relationship Management (CRM) Designation: Customer Service Senior Analyst Qualifications:BCom Years of Experience:5 to 8 years.

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Assist Client Facing personnel on middle office and back-office activities.
• Support Plan Sponsors and Administrators on plan level activities that include but are not limited to Money In, Money Out, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations, QDRO, Data Correction, NIGO Processing
• Support clients on research and resolution of issues related to benefit servic
• Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
• Set of practices aimed at managing and optimizing interactions between a business and its customers.
• CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships.

What are we looking for?

• Graduate (mandatory), preferably from commerce background
• Experience in the US retirement industry.
• Flexible to work in US Shifts (Across time zones based on business requirement) is a must.
• Good verbal & written communication skills in English
• Good typing skill and attention to detail.
• Good working knowledge of MS Excel
• Good time management skills
• Ability to work independently
• Primary skill - Customer Relationship Management (CRM) - P1

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts
• BCom

BCom

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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