Customer Service Sales Representative

Infosys BPM Ltd.; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Infosys BPM Ltd. in Bengaluru is hiring Customer Support Executives for its International Voice Customer Support process. The role involves interacting with international customers, understanding their concerns, and providing accurate solutions to ensure a high-quality customer experience.

You will handle inbound calls, document interactions, troubleshoot basic issues, and escalate complex cases as needed, while maintaining empathy and professional tone throughout every customer interaction.

Responsibilities

• Handle inbound customer calls from international customers.
• Understand customer queries, concerns and requirements.
• Provide accurate information and first-level resolution.
• Troubleshoot basic customer issues as per process guidelines.
• Demonstrate empathy and maintain a professional tone throughout the interaction.
• Build rapport with customers through active listening and effective communication.
• Handle customer objections and difficult situations professionally.
• Escalate complex issues to the appropriate support team.
• Accurately document customer interactions and resolutions.

Job description

Infosys BPM is hiring Customer Support Executives for its International Voice Customer Support process in Bangalore.

The role involves interacting with international customers, understanding their concerns, providing accurate solutions and ensuring a high-quality customer experience.

Key Responsibilities

• Handle inbound customer calls from international customers.


• Understand customer queries, concerns and requirements.


• Provide accurate information and first-level resolution.


• Troubleshoot basic customer issues as per process guidelines.


• Demonstrate empathy and maintain a professional tone throughout the interaction.


• Build rapport with customers through active listening and effective communication.


• Handle customer objections and difficult situations professionally.


• Escalate complex issues to the appropriate support team.


• Accurately document customer interactions and resolutions.