CUSTOMER SERVICE VOICE PROCESS

Vrinda International; Mumbai; Presencial; INR 279 000 - 446 000; Tempo integral

Resumo da oferta

Vrinda International is seeking a Customer Service Voice Process specialist for its IT Services division. You will be the primary contact for clients, using strong communication to resolve inquiries and build lasting relationships in a global service environment.

You will handle voice-based support in English, follow international standards, and collaborate with cross-functional teams to ensure timely and high-quality service. Fluency in English and customer-centric mindset are essential.

Qualificações

• Active listening to grasp client context and intent.
• Experience or aptitude in managing customer relationships.
• Strong problem-solving capabilities to troubleshoot issues.
• Excellent professional communication for a corporate setting.
• Fluency in English for global interaction.
• Experience in international voice process environments.

Responsabilidades

• Listen to client concerns to identify issues and solutions.
• Nurture customer relationships with timely assistance.
• Analyze problems to develop effective resolutions.
• Communicate clearly with clients for positive interactions.
• Conduct voice-based support in English per international standards.
• Deliver high-quality service by addressing inquiries and resolving complaints.

Conhecimentos

Active listening

Customer relationship management

Problem solving

Communication skills

English fluency

Descrição da oferta de emprego

Chandivali, Mumbai (Western Mumbai), India | Posted on 10/19/2026

About Us

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Job Description

CUSTOMER SERVICE VOICE PROCESS

Summary

We are seeking a dedicated professional to join our IT Services division as a Customer Service Voice Process specialist. In this pivotal role, you will serve as the primary point of contact for our clients, utilizing strong communication abilities to resolve inquiries and foster lasting relationships. The position demands a proactive approach to understanding customer needs and delivering exceptional support through voice channels, ensuring high satisfaction rates and operational efficiency within a global service environment.

Responsibilities

• Actively listen to client concerns to accurately identify issues and determine appropriate solutions.
• Manage and nurture customer relationships by providing timely, accurate, and professional assistance.
• Analyze reported problems to develop effective resolutions and elevate complex cases when necessary.
• Communicate clearly and professionally with clients, ensuring a positive interaction experience.
• Conduct voice-based support interactions in English, adhering to international service standards and protocols.
• Deliver high-quality customer service by addressing inquiries and resolving complaints efficiently.

Requirements

• Proven ability to practice active listening to grasp customer context and intent.
• Demonstrated experience or strong aptitude in managing customer relationships.
• Strong problem-solving capabilities to troubleshoot issues and implement solutions.
• Excellent professional communication skills suitable for a corporate environment.
• Fluency in English communication for seamless interaction with a global audience.
• Solid background or training in customer service principles and practices.
• Experience or readiness to work within an international voice process environment.